The Role
We’re looking for an Account Director experienced in counselling leading international companies on complex reputational issues and crises. You will support and manage some of our biggest global clients, working closely with international colleagues to respond to issues such as operational incidents, product safety matters, sponsorship issues, corporate governance crises, societal issues, campaign controversies, workplace misconduct, legal proceedings and restructurings.
This role involves occasional out of hours work during live issues and fast-moving situations.
Key Responsibilities
- Counsel clients confidently and maturely on managing actual and potential reputational crises and risks, looking across the full stakeholder ecosystem
- Develop client materials including risk assessments, stakeholder analysis and engagement plans, scenario maps, strategic communications plans, messaging and Q&As
- Managing and developing client relationships, exhibiting best practice in client handling
- Supporting on and/or leading day-to-day on a varied portfolio of accounts
- Overall account project management and overseeing quality and operational performance, by ensuring work quality and deadline adherence for all account team members
- On accounts involving more than one Edelman office or team – working within integrated teams and across practices and overseeing multi-market coordination
- Full responsibility for overall financial management on their accounts – forecasting, hours allocation for team members, project & plan budgeting, managing servicing levels
- Writing plans, proposals and contributing to new business pitches (including RFP proposals) and driving the development of pitch materials
- Developing and coaching more junior team members, and line management responsibilities – minimum of one
- Identifying potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective
- Contributing actively in team meetings and supporting senior team members with general team management tasks such as quarterly financial forecasting
What You Bring
- Hands‑on experience advising clients on complex issues and crises impacting a wide variety of stakeholders across channels, including digital and social
- Strong track record managing a diverse portfolio of accounts and providing calm, clear, well‑informed counsel under pressure
- Excellent written and verbal communication, with strong attention to detail and the ability to deliver high‑quality work to tight deadlines
- Strong project management skills, including budget management and managing client expectations against budgets and results
- A proactive, collaborative approach, with the judgement to work independently and the discipline to build strong internal coordination
- Keen interest in current affairs and the confidence to spot emerging risks and advise clients early
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway.
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