About us
Demand Logic is a multi award winning software company that provides a web‑based platform to drive substantial improvements in building performance. We have just raised a significant round of investment from a range of VC and Corporate investors to support our current pace of growth.
The platform enables users to monitor and improve the performance of entire building portfolios remotely, allowing them to:
- Reduce energy use & related CO2 emissions
- Improve occupant comfort and productivity
- Enable targeted building maintenance
As a growing start‑up, we have already developed a strong client base that includes blue chip companies, world class universities and public institutions.
We have identified around 125,000 tonnes of CO2 savings annually, the equivalent of 23,500 households per year. This figure is growing each day.
Our team is highly committed to our work and our goals while also being friendly, supportive and sociable.
Given the confluence of market drivers such as net zero targets, smart buildings, focus on internal air quality, AI and remote monitoring we are experiencing extraordinary growth and are seeking motivated applicants who want to make an impact on the company they work for.
We are an increasingly diverse team that values flexibility and work‑life balance. Whether in the office or working remotely, our flexible arrangements ensure a healthy and productive work environment.
About you
We are looking for a skilled, experienced and inquisitive individual, ideally from a BMS background, looking for a new challenge in their career. You’ll possess a desire to break the mould of how buildings have typically operated, challenge existing control methodology with sound data analysis and a strong engineering background.
Do you want to have a tangible positive impact on the environment? Do you want to use data and software to solve real world problems in the built environment? Are you great in front of customers? We are looking for candidates who above all are driven by purpose and curiosity, willing to go to great lengths to ensure we can deliver performance improvements in our customers’ buildings and ultimately deliver a more sustainable world.
As a key member of our Operations team you would be absolutely critical in delivering improved property performance for our clients and a great customer experience. The successful candidate will be able to quickly learn the role and be capable of self delivering (with support) from an early stage.
Purpose of role
- To manage the full lifecycle of a large existing customer account. Liaising with technical engineering teams, site managers and senior stakeholders.
- To effect a smooth customer transition from sales opportunity to new account, ensuring that users receive appropriate training and embed Demand Logic into their workflow.
- To meet regularly with customers to support their ongoing needs.
- To undertake analysis and commenting of customer’s sites and the HVAC and metering systems within.
- To identify key stakeholders; integrate with the relevant customer teams; encourage them to renew; and seek opportunities for growth / expansion of the contract.
- Be agile and flexible in delivering Demand Logics vision
Duties and responsibilities
- Onboarding new accounts
- Attend ‘Sales to Operations’ handover meeting, acquire detailed site information, set up customer accounts
- Support installation, led by Technical Services Manager (TSM)
- Set up initial asset model and views, in collaboration with TSM
- Arrange and conduct kick‑off meeting
- Undertake customer training
- Deliver in‑depth support for first month, with support from TSM
- Ongoing account management
- Arrange and attend regular customer meetings
- Identify need for and deliver ongoing training (refresher and new users)
- Undertake analysis and commenting, creating bespoke reports if required
- Provide information to assist Business Development in creating case studies
- Create simple ad hoc lab views, supported by TSM
- Actively manage outstanding building performance actions in conjunction with customer
- Review completed actions and ascertain whether actually complete
- Keep detailed records of all customer information and interactions
- Contribute to continual improvement of the system, eg analysis, visualisations and usability, from customer feedback and personal experience
- Contribute to assessment of priorities for bugs, new features and improvements
- Account retention and growth
- Identify key stakeholders and achieve deep integration with customer at all appropriate levels
- Support and encourage customer renewals
- Actively seek opportunities to grow the contract, where applicable
Skills & experience
Essential
- Experience of account management in a technical field, preferably related to building services engineering
- Understanding of building performance, energy efficiency & building controls
- Literate and numerate
- High level of computer literacy
- Good oral and written communication skills
- Ability to plan, prioritise and organise work to achieve objectives on time
- Self‑driven, motivated and eager to learn
- Ability to work collaboratively in a team
- Uses initiative and creativity to resolve problems
- Comprehensive understanding of HVAC systems typically installed across a wide range of building use cases
- Experienced in BMS systems (Trend, Niagara) and control strategies with a focus on energy reduction
- Experience of integration of protocols such as Bacnet, Modbus, Mbus and LoRaWan.
Desirable
- HNC/degree in a relevant discipline, such as building services engineering
Benefits
- Four‑day working week at full pay (100‑80‑100)
- Flexible working
- Pension scheme – Contribution matched by employer (up to 4%)
- 25 days holiday on joining (prorated in year 1 and on leaving and adjusted for 4 day working) – increases with additional years service
- Employee Assistance Programme (EAP) (provides a range of services including counselling)
Equality, diversity & inclusion
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We encourage applications from groups typically underrepresented in STEM.
How to apply
Please send your CV and a covering letter, detailing why you think you would be suitable for the position, to:
jobs@demandlogic.co.uk
Please use the job title and reference number as your email subject line.
You can also email the above to request an informal chat about the role before applying for the position.
Applicants should be living in, or willing to relocate to the UK, and must have the right to work in the UK without visa sponsorship.
(No agencies, please.)
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