Service Delivery Engineer
We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments.
You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You’ll Be Doing
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
- Collaborate with customers and internal teams to drive continuous service improvement
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
- Maintain accurate technical documentation, including diagrams and operational processes
- Work alongside Account Managers and Sales teams to scope and support new opportunities
- Provide technical leadership across problem management and complex change activities
What We’re Looking For
Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3–5 years minimum)
- Experience in a Managed Services environment
- Expertise in networking technologies including:
- Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
- VLANs, DNS, DHCP, and certificate services
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- ESX / virtualisation experience
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Familiarity with ITSM tools (e.g. ServiceNow)
- Confident working directly with customers and senior stakeholders
Desirable
- Cisco CCNP (or equivalent)
- ITIL v4 Foundation
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- Experience managing change, problem, and major incidents
- Security clearance (BPSS or SC)
Service Delivery Engineer
We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments.
You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You’ll Be Doing
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
- Collaborate with customers and internal teams to drive continuous service improvement
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
- Maintain accurate technical documentation, including diagrams and operational processes
- Work alongside Account Managers and Sales teams to scope and support new opportunities
- Provide technical leadership across problem management and complex change activities
What We’re Looking For
Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3–5 years minimum)
- Experience in a Managed Services environment
- Expertise in networking technologies including:
- Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
- VLANs, DNS, DHCP, and certificate services
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- ESX / virtualisation experience
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Familiarity with ITSM tools (e.g. ServiceNow)
- Confident working directly with customers and senior stakeholders
Desirable
- Cisco CCNP (or equivalent)
- ITIL v4 Foundation
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- Experience managing change, problem, and major incidents
- Security clearance (BPSS or SC)
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