Retail Support Centre - Business Services - Crewe

Do you thrive on turning ideas into executed projects? Do you enjoy building structure in complex environments and are you motivated by growing revenue and strategic impact through your actions?

WHAT WILL THIS ROLE INVOLVE?

You will focus on helping to accelerate the delivery of strategic and commercial Services initiatives across the estate by driving projects forward at pace, identifying and sourcing new revenue generating opportunities and ensuring a structured approach to operational excellence

This role will increase departmental capacity taking more initiatives from concept to implementation faster and more effectively within a highly successful and rapidly growing area of the business

WHAT WILL YOU BE RESPONSIBLE FOR?

• Take ownership of allocated strategic projects from concept through to rollout
• Coordinate cross-functional stakeholders (Ops, IT, Marketing, Finance, Suppliers)
• Deliver post-implementation reviews and performance tracking
• Proactively identify new service revenue streams aligned to store capability
• Create structured rollout frameworks for new services
• Research market trends across all print and services led industries to assist with identifying new opportunities
• Engage with potential suppliers and partners
• Build financial models for new services
• Track KPIs across services (sales, margin, attachment rates, productivity)
• Identify underperformance and recommend corrective action
• Support incentive schemes and performance-driving initiatives
• Prepare review documentation and business cases

WHAT WOULD WE LIKE TO SEE IN YOU?

• Experience in project management, commercial development or business development
• A go-getter who brings passion, urgency, purpose and energy to everything they do, with the resilience and ownership to see projects through from start to finish
• Strong commercial acumen (margin modelling, ROI, payback analysis)
• Proven ability to drive small to medium sized projects across multiple stakeholders
• Structured thinker with excellent planning capability
• Highly organised with strong follow-through
• Confident communicator at supplier and internal senior level
• Comfortable working in a fast-moving, multi-project environment
• Experience managing pilot schemes and estate rollouts
• An understanding of the retail print market (desirable)

You will be naturally proactive and outcome driven. Remaining resilient under pressure you will be highly organised and efficient in your approach to maximise the output of any task

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter
• A competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge
• Training programme to help you excel in your role
• Opportunities through our apprenticeship programs to keep building on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all of our brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme
• Company and team social events
• Free on-site parking
• Subsidised canteen

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate differences, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.

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