Overview
Role: National Meetings & Events Support Manager - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: National – Hybrid (Approx 2-3 nights per week travel is expected)
Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK.
We’re looking for a National Meetings & Events Support Manager to join us and play a vital role in delivering expert support to our hotel-based M&E teams across Malmaison & Hotel du Vin (MHDV). This hybrid role provides a mix of remote and in-person support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.
This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an expert user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate.
Working closely with the National M&E Manager, this role also supports the training, coaching and development of the M&E teams nationwide, delivering both group-wide and 1:1 training aimed at improving conversion, consistency and service standards.
What you’ll be doing as National Meetings & Events Support Manager
- Provide both remote and on-property support to hotel M&E teams during periods of resource shortage.
- Manage M&E enquiries, planning, coordination, and billing seamlessly across multiple hotel sites.
- Uphold and embed brand standards in line with MHDV M&E SOPs across all hotels.
- Strategically manage Meeting & Events enquiries to maximise conversion, ROI, and portfolio performance.
- Negotiate contracts, terms, and rates in line with commercial guidelines and revenue management principles.
- Support hotels in achieving M&E occupancy targets by responding dynamically to market demand.
- Build and maintain strong relationships with hotel M&E teams and internal stakeholders through consistent communication.
- Deliver national M&E training, coaching, and upskilling (including Opera Cloud OSEM, enquiry handling, conversion skills, and SOP adherence), with tailored 1:1 or site-specific support where needed.
What are we looking for?
- Proven Meetings & Events Management experience within a hotel environment, with strong knowledge of enquiry and team management
- Previous use of Opera Cloud OSEM.
- Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
- Excellent communication, interpersonal and relationship-building skills.
- Confident trainer with the ability to deliver both group and individual training sessions.
- Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
- Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
- Willingness and ability to travel nationally, averaging 2-3 nights per week.
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