Deputy Housing Support Manager
Location: KT22 post code area of Leatherhead in Surrey.
Working full time, 37.5 hours per week, Monday to Friday 9am-5pm.
Responsibilities
- Support the HSM on site and deputise in Her/His absence, managing the team including staff supervision and appraisal of named staff and resident volunteers, ensuring they receive appropriate support, training and development.
- Support the HSM in ensuring the team provides high‑quality housing and support services to client groups such as young people, 16+ with occasional challenging behaviour, people with mental illness, learning disabilities, and single vulnerable homeless people.
- Provide holistic one‑to‑one support to named clients to encourage personal development, manage risk effectively, and help them achieve their goals and live independently where possible.
- Ensure the team carries out housing management activities including rent collection, tenancy enforcement, reporting maintenance issues, and conducting health and safety checks, maintaining a firm but empathetic approach to support clients in keeping their licences or tenancies.
Salary and Benefits
Competitive salary of £31,000 per year.
Benefits include:
- 28 days annual leave per annum, plus bank holidays.
- 1 additional pro‑rata wellbeing day per annum.
- Interest‑free staff loans.
- Training and development opportunities.
- Flexible working options.
- A defined contribution pension scheme.
- Additional pay for participating in emergency out‑of‑hours support rota.
- Opportunity to buy or sell up to five days of annual leave per holiday year.
- Access to a benefits platform offering discounts on everyday purchases.
- Life assurance cover.
- Eyecare vouchers.
- Free DBS checks.
- Employee assistance programme.
- Cycle to Work scheme.
- Free of charge DBS disclosure certificate.
- £300 referral bonus for each successful referral.
Qualifications
- Can build professional, non‑judgmental relationships with people with complex needs.
- Is confident working with individuals experiencing drug and alcohol dependence.
- Communicates effectively with clients, colleagues and partner agencies.
- Can manage risk appropriately and escalates concerns where necessary.
- Is organised and able to manage their own workload.
- Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent).
- Is confident using IT systems (Excel, Word, Outlook, internet).
- Holds a full driving licence and has access to a vehicle for work purposes.
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