Position: Forecasting & Resource Planning Lead
Hybrid working with at least 3 days per week onsite in Cheltenham. Salary £45,000-£50,000 subject to skills & experience, plus a fantastic benefits package including company bonuses.
In this role, you will lead forecasting and resource planning for field service, contact centre and outsourced teams to ensure delivered levels of service match customer demand as closely as possible.
Responsibilities
- Capacity modelling across service, collaborating with Finance, Marketing, Sales, and Technical teams to ensure all business inputs are considered.
- Define supply and demand forecasts (capability) for service provision across the organisation to enable accurate budget modelling, highlighting risks and opportunities for business improvement that influence the P&L.
- Anticipate workloads against key drivers (e.g., weather, bank holidays, new product launches) and ensure stakeholders have the right information for work prioritisation.
- Understand all service teams KPIs to ensure appropriate resources are available in the right place at the right time to meet them.
- Create an early warning approach to business and customer risks and actively engage relevant business units to devise plans and mitigation strategies.
- Be a key stakeholder in decisions relating to service delivery against the planned number.
- Coordinate analytic, strategic and technical resources to balance resource levels while exceeding customer expectations.
Qualifications / Requirements
- Minimum three years of resource planning and forecasting experience (including field service).
- Effective and proven capability to resource plan and forecast in a service-focused environment.
- Ability to influence and confidently communicate with all levels of internal and external stakeholders.
- Exceptional ability to act strategically and sustainably in the company’s interests.
- Strong relationship building skills with ability to manage group and interpersonal situations effectively.
- Strong communication skills that demonstrate transparency and solicit involvement of others.
- Analytical skills that enable quick grasping of complex issues and extraction of key information for decision-making.
- Inquisitive nature and well organised.
- Computer literacy: Microsoft Outlook, Word, advanced Excel, CRM and Salesforce.
- Experience with workforce management tools and database management essential.
- Commercial acumen with awareness of cost drivers and potential impacts across all business functions.
Benefits
Competitive total rewards package, health and wellbeing support, career growth and development opportunities, a diverse and inclusive workplace, strong culture of innovation.
Equal Opportunity Statement
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
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