Assistant General Manager F/M/X

Overview

Join Our Team as Assistant Manager at Ibis Styles London Ealing! This is a hands-on role for a passionate leader who thrives on delivering exceptional guest experiences and leads by example in maintaining and elevating brand standards. Our vibrant 120-room hotel, based on a Cinema Theme, is perfectly situated in the heart of Ealing, just a 6-minute walk from the Elizabeth Line, with easy access to Ealing Broadway Shopping Centre and direct connections to Paddington.

Responsibilities

• Lead and manage all aspects of the hotel and ensure all service standards are followed with friendly and engaging service.
• Convey the hotel’s brand image and service culture through exemplary attitude, warm and friendly welcome, and strong presence in operations.
• Build strong guest relationships by anticipating needs and resolving complaints efficiently.
• Provide guidance, support training, and lead the team.

Your Skills And Experience Include

• Have previous experience in a similar related role in a hotel.
• Be hands-on, enthusiastic, and passionate about delivering a high level of guest service.
• Be confident and willing to push boundaries to create the best work atmosphere for your team, to manage, train, and develop.
• Be solution-driven, autonomous, and confident in your decision-making.
• Possess excellent communication and financial skills.

What Is In It For You

• Competitive salary.
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies).
• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.

Qualifications

• Relevant hotel management or supervisory experience.
• Must be highly motivated and demonstrate a desire for achievement.
• Exceptional guest service skills.

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