Product Owner

THE WORLD’S MOST CONNECTED POST-PURCHASE AND RETURNS NETWORK

Department: Product

Location: United Kingdom

Description

Job Title: Product Owner

Type of Employment: Full-time, permanent

Target Start Date: May 2026

Location: remote role based in the UK. Must already live in the UK and have the legal right to work here, as we’re unable to offer visa sponsorship.

We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie.

With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post‑purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale.

Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL.

Discover more about what we do: https://www.zigzag.global/about-us

We were the experts in returns. Now we are the experts in the whole post‑purchase experience!

Our Values

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start‑up Spirit, Human Heart and Grown‑up Mindset defines our collaborative spirit and shapes our collective success.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply.

Position Overview & Responsibilities

We are seeking a passionate and results‑oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, software engineers, ensuring that our products deliver real value to the organization.

Responsibilities

• Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans.
• Develop a clear vision and roadmap for platform products, aligned with overall business objectives.
• Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery.
• Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products.
• Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features.
• Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products.
• Promote Agile best practices and contribute to continuous improvement of delivery processes.
• Work effectively in a distributed, cross‑functional environment across multiple teams and locations.
• Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately.

What You’ll Need To Be Successful

• Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience.
• Experience leading product initiatives as a Product Owner in SaaS‑focused organizations.
• Solid professional experience across product management, data analytics, or related domains.
• Strong understanding of the data lifecycle and data governance principles.
• Experience working with Agile methodologies.
• Excellent communication and collaboration skills.
• Ability to translate complex technical concepts into clear, actionable insights for non‑technical audiences.
• Proven ability to prioritise tasks and manage projects effectively.

Benefits

• 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday.
• Paid volunteer day per year to support a cause you care about.
• BUPA Private health insurance.
• Employee Referral Bonus scheme.
• L&D Annual Budget and time to utilize it.
• Reduction of working hours during summer.
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.

Note - This role is advertised in multiple locations; however, only one position is available. All postings will close once the role has been filled.

We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work.

Please send your CV in English.

We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.

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