Why Walr?
Walr is the service‑first data collection company built for the fast and the ambitious. Founded in 2020, we exist to elevate the role of the market researcher – not by adding more tools to juggle, but by removing the operational heavy lifting so teams can focus on what truly matters: insight, impact, and confidence. What sets Walr apart is relentless speed, obsessive service, and dedicated experts who show up every day for our clients and each other.
We’re a high‑growth scale‑up with 170 + employees across 9 countries, having doubled our headcount in 2025. At Walr, we’re redefining data collection through unmatched speed, obsessive service, and human expertise that others simply can’t match. Technology powers our momentum, but people make the difference. Here, you’ll be trusted to take ownership, encouraged to think boldly, and backed by a team that moves fast—together. If you want impact, growth, and the chance to build something that truly matters, Walr is the place to be.
About The Role:
At WALR, the role of the Project Manager / Senior Project Manager is key in the planning, execution, and delivery of Full‑Service Projects to our top clients. Ideal candidate is someone with a proven track record in project delivery, who takes pride in consistently wowing clients and thrives by working in a rapidly growing company.
The role is focused on delivering market research Full‑Service projects, not limited to client management, fieldwork sampling and monitoring, data quality and budget management.
This role is well‑suited for individuals who thrive in the dynamic environment of a startup, excel under tight timelines, embrace change, and effectively manage multiple tasks. The successful candidate maximizes share of wallet with customers and drives customer delight through taking on full ownership and delivering exceptional service on projects in the quantitative data collection space.
We are looking for an effective communicator with strong knowledge about the whole life‑cycle of projects from questionnaire logic, feasibility of audiences, data collection, through to project delivery against commercial targets.
Key Responsibilities:
- Take on full ownership for all elements of managing and delivering Full‑Service projects for various key customers, from brief executing through to delivery
- Own all external communication with a clear, proactive, and service‑oriented approach that drives customer delight
- Liaise and effectively collaborate with internal teams (e.g. account management, scripting, data processing) towards successful project delivery
- Proactively monitor the delivery of all work with a specific focus on operating within gross margin targets
- Manage and prioritize multiple projects and tasks simultaneously against tight timelines
- Proactively anticipate possible challenges in projects and offer suggestions for preventive measures.
- Act as the first point of diagnosis/escalation for live project issues and troubleshoot towards solutions
- Ensure high quality for all client deliverables and act as a reliable quality control gate with high attention to detail
- Obsessed with customer satisfaction and delivering best‑in‑class service
Desired Experience:
- 3+ years’ experience (5+ for Senior Project Manager) in a market research environment with a proven track record of managing market research Full‑Service projects, especially multimarket ones
- Experience in online quantitative data collection
- Excellent project management, communication, and administrative skills
- Technical and commercial proficiency
- Solution‑oriented and consultative with an innate curiosity and passion for the new
- High level of proactivity to build lasting relationships and be top of mind for our clients
- High level of organization and time management to juggle multiple tasks under tight timelines
- Confident communicator with stakeholders via all channels and at multiple levels within an organization
- Proficiency in Microsoft Office suite, with high focus on excel
- Experience with market research specific software e.g., Confirmit, Decipher, SPSS, and comfortable with learning new technical tools
- Confident with data and explaining the impact of that data to support decision‑making
Desired Skills & Attributes:
- Self‑Awareness: Demonstrates an honest understanding of one's strengths and weaknesses, leveraging them to relate better to colleagues and contribute to a positive working environment. Self‑awareness asks that one adopts a can‑do attitude, embraces and learns from failure and seeks feedback for continual improvement.
- Commercial Mindset: You take a macro‑view of your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.
- Strong Communication: An effective communicator, both written and verbally. Able to communicate technical terms in commonly understood language using concise, clear, and appropriate language. Takes care to structure ideas clearly and persuasively.
- Client Relationship Management: Committed to customer excellence by responding to queries promptly, offering as much information as possible and providing products and services that customers value.
- Time Management: Takes a methodical approach to daily work and is able to break down complex tasks into manageable segments. Remains flexible to re‑prioritize to‑dos based on level of importance and readily identifies possible stumbling blocks and proposes solutions.
- Professional Maturity: Walr embraces diversity of experiences, backgrounds, and thoughts. Professional maturity will be demonstrated in one’s ability to consistently show respect for and incorporate various points of view, to consistently practice good business manners and self‑regulate actions, reactions, and behaviors appropriately in the workplace.
- Comfort with Ambiguity: In this fast‑paced start‑up, no two days are alike, and change is constant. This person must show comfort in ambiguity and the ability to make the more appropriate decision based on logical reasoning and careful analysis of the data at hand.
- Culture: At Walr, we value a collaborative and vibrant work environment where our team members share a common spirit of camaraderie and positivity. This means being a strong advocate for a ‘can‑do’ attitude, fostering a sense of unit. We celebrate our victories, be they project milestones or company achievements, and we encourage you to join in the festivities, recognizing that success is best enjoyed together.
What We Value:
We Delight through Dedication
We go the extra mile, stay focused, and fix what’s not working. Fast.
We Lead with Trust
We trust each other’s judgment and act with integrity. Always as partners.
We Revel in Innovation
We challenge the status quo and try new ways forward. Progress over perfection.
We Celebrate as a Team
We share wins, support each other, and believe we’re better as a collective.
We Are Empowered to Act Like Owners
We take responsibility, make bold calls, and think big‑picture.
Our Commitment to Diversity, Equity & Inclusion:
We’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong here.
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