Group Quality Assurance Manager

Key Responsibilities

Standards Process & Systems Development

• Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service Process
• Contribute to any working groups on build and systems compliance improvement

Operational Support

• Induct new staff in the Quality Management System – policies and processes, and the high levels of customer satisfaction expected at Crest Nicholson
• Ensure, by training and coaching, that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required. For example:
• Zutec to demonstrate Build Stage Quality Compliance and capture of evidence
• Capture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be captured
• Ensure the Build/Site Manager can arrange sub‑contractor set up of Zutec through IT Services

Group Assurance

• Check the use of Zutec for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targets
• Utilise reporting tools and services from external organisations such as NHBC and Premier, customer satisfaction reports to achieve compliance
• Audit systems utilisation for key evidence requirements such as:
• Sub‑contractor evidence for fire protection and insulation
• Check compliance to the Fire Safety Performance Policy and Quality & Customer Service Process
• Check snagging is being managed and closed and investigate root cause of any defects

Product Quality Assurance

• Off‑Site Manufacture site visits and audits
• Critical component and building performance requirements

Qualifications

• Experience in the construction/home building industry
• Building regulations and new home warranty standards
• Strong communication, coaching and training skills
• CSCS card
• Internal auditor (desirable)
• Practitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable)
• Sound working knowledge of Microsoft Office products including Teams
• Proactive, self‑starter, able to work on own initiative or within team
• Good understanding of Operational IT systems to record build compliance

Benefits

• Company Bonus Scheme
• Private healthcare and cash plan options
• 25 days’ annual leave
• Cycle to work scheme
• Share save scheme

EEO Statement

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunity employer.

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