Project Liaison Officer
Nottingham (Hybrid working)
3-Month Contract Initially
⏰ Full-Time - 37 hours per week (Mon-Fri, 08:30-17:00)
£16.90 PAYE / £21.94 Umbrella
Start: ASAP
A local authority client is seeking an experienced Project Liaison Officer to join their Commercial Service team on a short-term contract to cover sickness absence. This is a fantastic opportunity for someone with strong customer engagement and stakeholder management experience within housing, construction, or public sector environments.
The Role
You will act as a key link between customers, tenants, and project teams, ensuring clear communication and high-quality service delivery across housing-related projects. This is a hybrid role, with a base office and regular on‑site/community engagement.
Key Responsibilities
- Act as the first point of contact for customer enquiries, coordinating responses and ensuring effective resolution
- Investigate and manage customer complaints, ensuring they are handled in line with policy and escalated where required
- Conduct interviews with relevant stakeholders and provide clear written and verbal reports to management
- Build strong relationships with tenants and customers, ensuring they are heard and supported throughout project delivery
- Attend customer inductions, open days, and engagement events, including contractor-led sessions
- Support communication around investment programmes and planned works, providing guidance to residents
- Record and promote positive customer feedback (compliments) to support service improvement
- Collect and analyse tenant satisfaction data, identifying trends and supporting action plans to enhance service performance
About You
- Experience in a customer‑facing role within housing, construction, or a similar environment
- Strong communication and stakeholder engagement skills
- Proven ability to handle complaints and resolve issues effectively
- Confident in report writing and data analysis
- Ability to work independently and manage a varied workload
- Full UK driving licence and access to a vehicle for work purposes (essential)
Working Arrangements
- Hybrid working – office base with regular site visits and community engagement
- Flexibility required to attend events and meetings as needed
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