LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS
SHIFT PATTERN: Various, 42 hours per week
PAY RATE: £14.42 per hour
ROLE OVERVIEW AND PURPOSE
ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences.
KEY RESPONSIBILITIES
- Ensuring the security and safety of customer buildings and personnel.
- Responsible for protecting the security and safety of the identified buildings and personnel on site.
- Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations.
- Apply and conduct oneself at all times in accordance with the site Assignment and Emergency.
- The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety.
- Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures.
- Provide a visible deterrent, reassuring the public.
- Ensure criminal offenders are apprehended and handed over to the local authorities – if deemed safe and legal to do so.
- Maintain your personal notebook in accordance with PACE Act 1984.
- Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public.
- Alert the Control room operator of any person thought to be suspicious in any way.
- Check the mall and building for potential fire hazards.
- Mall patrols covering all external areas where required.
- Ensure to complete required patrols upon request from supervisor. Including Car Park and basement.
- Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room.
- Escalate health and safety issues straight away to the control room.
- Report any accident or injury to shift running supervisor or senior member of the team.
- Always be courteous towards clients, tenants, customers, and other employees.
- Record all incidents in the security DOB as well as in your personal pocketbook.
- Complete Incident Reports for all reportable incidents to the required standard.
- Complete documentation with facts and not to falsify any records kept.
- Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions.
REQUIRED SKILLS AND EXPERIENCE
- Holds a current SIA Door Supervision License and CCTV (Desirable)
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills.
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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