Documentation Manager

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations

TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.

Details:

Location: Remote

Security Clearance: Eligible for SC Clearance

About the role:

The Technical Documents Manager will be responsible for creating, maintaining, and managing a wide range of technical and non-technical documentation related to TwinStream’s cross-domain products, services, and internal processes. The ideal candidate will work closely with TwinStream staff to ensure clear, concise, and accurate documentation that meets both internal and external needs.

This role requires a strong ability to translate complex technical concepts into easily understandable documents, ensuring our technical materials are accessible to both technical and non-technical audiences. As part of the documentation team, you will help shape the narrative around TwinStream’s cross-domain offerings and maintain consistency across all documentation.

Responsibilities:

• Collaborate with technical teams to create a strategy for creating, managing and distributing documentation.
• Collaborate with technical teams to gather information and create detailed documentation for TwinStream’s cybersecurity products, systems, and solutions.
• Develop and maintain both technical and non-technical documents, including user manuals, system specifications, implementation guides, FAQs, knowledge base articles, product release notes, and training materials.
• Ensure all technical documentation is up-to-date, accurate, and consistent with product updates and service changes.
• Review and edit technical content to improve clarity, readability, and structure, ensuring alignment with TwinStream’s branding and communication guidelines.
• Work with cross-functional teams (e.g., engineering, support and sales) to ensure that documentation accurately reflects product features and capabilities.
• Manage the documentation lifecycle, including version control, revisions, and archiving of documents.
• Provide training and support to technical staff on best practices for creating documentation.
• Develop and implement processes for continuous improvement of documentation quality and efficiency.
• Create and maintain documentation templates to streamline the creation of new materials.

Key Skills:

• Proven experience (3+ years) in technical writing or documentation management in a cybersecurity or IT environment.
• Strong understanding of technology, systems, and industry best practices.
• Exceptional writing, editing, and proofreading skills with the ability to communicate complex technical concepts clearly to diverse audiences.
• Proficiency with documentation tools (e.g., Confluence, Microsoft Word, etc.).
• Familiarity with technical software development life cycles (SDLC) and agile methodologies.
• Strong attention to detail and ability to work under tight deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent organisational and time management skills.

There are many great reasons to join our team!

Pension Plan

Secure your future with our competitive pension plan that offers an 8% employer contribution.

Private Medical Healthcare

Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.

Learning and Development

Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.

Flexible Working

We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.

Electric Vehicle Scheme

Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.

Holidays

Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.

Team Events

We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties—opportunities to relax, reflect, and have fun as a team.

Additional Benefits

We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.

Further Information:

To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.

At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.

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