Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL trade showroom environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms. Identify new opportunities and generate sales to support the strategic growth of the Home Collection Business. Liaising closely with the Sales team to support and also with Interior Designers, Architects and Developers and retail clients you will be acting as a brand ambassador.
Essential Duties & Responsibilities
- Sales & Revenue Generation
- Achieve and exceed individual and showroom sales targets.
- Manage the full sales cycle: prospecting, quoting, order processing, aftersales follow-up.
- Drive cross-category sales (furniture, lighting, fabrics, accessories, bespoke).
- Develop high-value projects with trade clients from concept to completion.
- Maintain accurate pipeline reporting and opportunity tracking.
- Business Development
- Proactively identify and onboard new trade accounts (interior designers, developers, yacht designers, hospitality groups).
- Build and nurture relationships within key luxury networks.
- Develop targeted outreach strategies for priority markets.
- Attend industry events, design fairs, and networking functions to generate leads.
- Create structured follow-up plans to convert prospects into active accounts.
- Reactivate dormant accounts and expand existing client portfolios.
- Client Relationship Management
- Act as a trusted advisor to clients, offering product knowledge and design guidance.
- Conduct showroom appointments and off-site client visits when required.
- Maintain strong aftersales engagement to drive repeat business.
- Ensure an exceptional luxury client experience aligned with brand standards.
- Showroom & Operational Excellence
- Support visual merchandising and showroom standards.
- Coordinate with allocation, logistics, and buying teams to ensure smooth order fulfilment.
- Assist with stock accuracy, inventory preparation, and stock transfers where necessary.
- Maintain CRM accuracy and reporting discipline.
- Commercial & Strategic Contribution
- Contribute to annual trade growth strategy.
- Support event planning initiatives (Design Week, private previews, trade activations).
- Collaborate with marketing to track ROI on new client acquisition.
- Identify opportunities for category growth within key accounts.
- Provide structured reporting on pipeline value and conversion ratios.
- Profile & Experience
- Minimum 3 full strategic cycles experience in luxury retail, interiors, or trade sales.
- Demonstrated experience in business development and client acquisition.
- Strong understanding of the luxury interior design market.
- Confident in managing high-value, multi-category projects.
- Commercially analytical with strong negotiation skills.
- Excellent written and verbal communication.
- Highly organised, process-oriented, and CRM disciplined.
- Comfortable working with senior stakeholders and high-profile clients.
Experience, Skills & Knowledge
- Commercial mindset with entrepreneurial drive
- Relationship-building and networking strength
- Strategic thinking with execution focus
- Resilience and target-driven mentality
- Strong attention to operational detail
- Experience specifically in the luxury Home sector
- Has proven successful knowledge specifically in the luxury Home sector and retail
- Excellent interpersonal skills with the ability to build and maintain strong working relationships.
- Identifies and acts on self-development opportunities to improve performance and sales
- Communicates with confidence (verbal and written) and maintains highest level of professionalism
- Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
- Read and understand architectural/construction drawings and sketch/diagram space plans and fixture layouts
- Proficiency in Adobe Creative Suite and Microsoft Office
- AutoCAD and/or SketchUp a plus
- 3D and CGI rendering proficiency a plus
- Ability to source and select decorative items
- Budget and project management skills
- Positive attitude and team player are essential skills for this role.
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