Call Centre Officer

Job Responsibilities

• Responsible for daily operations of Call Centre and Customer Care Department.
• Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.
• Assist with appointment booking and scheduling for our Specialist and panel clinics.
• Able to manage multi-media communications.
• Speaks and writes well.
• Ensure procedures and processes are streamlined and efficient.
• Maintain close collaborative working relationship with all stakeholders.
• Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes.
• Alert, sensitive to service gaps and proactive to drive improvements.
• Compliant to company policies and procedures and uphold strong ethics.
• Ad-hoc assignments and duties.

Job Requirements

• Diploma holders with at least 2 years of Customer Service or call centre experience.
• Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
• An active listener with good communication skills.
• A collaborative team player and multi-tasker.
• Good problem-solving skills.
• Emphatic and patient.
• Customer-focused and a genuine passion for engaging and helping people.
• Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre.

Only shortlisted candidates will be notified.

#J-18808-Ljbffr…