Repairs Planner

Join a well-established Social Housing contractor in a fast-paced and rewarding part‑time Repairs Planner role where you will play a key part in coordinating repairs and maintenance works, ensuring residents receive a responsive and efficient service. This Repairs Planner position offers the opportunity to support a busy repairs team in Birmingham, helping to deliver high-quality maintenance services across a Social Housing portfolio.

This is a part‑time, office‑based Planner role (14‑15 hours per week) offered on an initial 3‑6 month temporary contract, providing consistent and stable work within a supportive team environment.

You’ll be responsible for scheduling and coordinating repairs, managing inbox queries, and ensuring operatives are deployed effectively. This is a great opportunity for an experienced Repairs Planner who enjoys working in a dynamic environment and takes pride in delivering excellent customer service to residents.

We’d love to hear from anyone with experience as a Planner, Repairs Scheduler, Maintenance Coordinator, Works Planner, or Repairs Administrator, specifically within Social Housing or a similar repairs environment.

Responsibilities

• Scheduling responsive and planned maintenance works for operatives
• Managing inbox queries and prioritising repair requests
• Raising and allocating repair jobs on internal systems
• Coordinating diaries and managing repair appointments efficiently
• Communicating with residents to confirm appointments and provide updates
• Liaising with contractors, operatives, and internal teams to ensure works are completed on time
• Updating housing management systems with accurate job and appointment details
• Ensuring repairs are scheduled in line with service level agreements and priorities

Qualifications

• Current or recent experience working as a Planner within Social Housing (essential)
• Strong organisational and coordination skills
• Excellent communication skills when dealing with residents and contractors
• Experience using housing or repairs management systems
• The ability to work effectively in a fast‑paced environment and manage multiple tasks

Key Requirements

• Must have current or previous experience working as a Planner within Social Housing
• Experience scheduling repairs or maintenance works
• Strong customer service skills when dealing with residents
• Good IT skills and ability to update internal systemsAbility to work effectively within a team environment
• Able to work in an office‑based, part‑time role in Birmingham

Benefits

• Part‑time Repairs Planner role (14‑15 hours per week)
• Flexible working pattern:
  1. 5 hours on Wednesday, Thursday, and Friday
  2. 7 hours on Thursday and Friday
• 3‑6 month temporary contract
• Opportunity to work with a well‑established Social Housing contractor
• Supportive and collaborative team environment
• Valuable experience within a busy repairs and maintenance setting

Travel & Location

This Repairs Planner role is based in Birmingham, supporting housing repairs and maintenance services across the local area. The role is fully office‑based, so candidates must be able to commute for their allocated part‑time hours.

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