Senior Product Owner – Artificial Intelligence

Job Title: Senior Product Owner – Artificial Intelligence

Salary: £65,900 – £78,000 + up to 15% bonus + Private Medical

Location: Hybrid – travel to Manchester and London required on occasion (ideally Manchester once a week)

Working Hours: Monday – Friday, 37.5 hours per week (9:00am – 5:30pm)

Job Status: Permanent

What you’ll be working on

• Shape and own the vision and roadmap for AI across our business, grounded in customer value and organisational alignment.
• Bring together product, engineering, design, data and operational teams to explore, validate and deliver AI‑enabled opportunities across the journey.
• Champion consistent, scalable use of artificial intelligence and data to improve personalisation, search, CRM, customer support and operational efficiency.
• Drive collaborative discovery, prioritisation and delivery of AI‑inspired initiatives, ensuring clarity on ROI, value and effort across all stakeholders.
• Lead a multidisciplinary squad, creating focus and supporting safe, responsible adoption of AI.
• Define clear success indicators (conversion, retention, NPS/CSAT, operational efficiency, cost‑to‑serve, safety) and ensure they guide prioritisation.
• Translate complex or ambiguous needs into clear, outcome‑focused stories backed by data, instrumentation and experimentation practices.
• Build alignment through strong communication, storytelling and cross‑team collaboration, ensuring stakeholders at every level share a common understanding.

Things we look for in you

• Commercial mindset, balancing customer value, organisational priorities and long‑term strategy.
• Natural collaborator and unifier, able to align engineering, design, operations, finance and data teams around shared goals.
• Exceptional communicator who simplifies complex or technical topics—including AI—into clear, compelling narratives for senior leaders.
• Highly data‑literate and comfortable using metrics, signals and experimentation to guide decisions.
• Someone who thrives in ambiguity, cuts through complexity and focuses on the “why.”
• Inclusive, proactive leader who builds momentum, trust and engagement across multidisciplinary teams.

Things we’d love to see (These are bonuses, not barriers)

• Experience working on or alongside teams delivering predictive, generative or agent‑based AI use cases.
• Familiarity with ML‑related workflows (experimentation, evaluation, monitoring).
• Strong judgement on build‑vs‑buy decisions for AI solutions.
• Awareness of Responsible AI principles, particularly in regulated industries.
• Experience influencing senior stakeholders through structured storytelling.

Benefits

• Competitive salaries and bonuses.
• A company pension scheme.
• An Employee Assistance Programme.
• Access to trained mental health first aiders.
• Enhanced maternity, paternity and adoption leave.

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