Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers.
As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Based in the UK, you will serve as an executive partner to senior commercial, pricing, and merchandising leaders, ensuring Revionics delivers measurable financial outcomes.
Key Responsibilities
Executive Partnership & Strategic Alignment
- Build trusted relationships with C-level and senior commercial leaders across EMEA markets
- Align Revionics capabilities with customers’ strategic priorities including margin optimization, inflation management, competitive positioning, and private label growth
- Lead executive-level Strategic Business Reviews that clearly articulate ROI, performance impact, and roadmap alignment
- Develop long-term account strategies focused on multi-year partnership growth
Adoption & Value Realization
- Drive sustained growth in solution utilization across pricing, promotions, and markdown modules
- Identify adoption gaps across markets and implement structured remediation plans
- Leverage analytics to detect early risk indicators and proactively intervene
- Ensure measurable linkage between Revionics outputs and customer financial KPIs
Revenue Ownership & Risk Management
- Own renewal strategy and execution across assigned EMEA accounts
- Maintain accurate regional renewal forecasting and risk assessment
- Identify and coordinate expansion opportunities in partnership with Sales and Professional Services
- Actively mitigate churn risk through structured executive engagement
Cross-Functional Leadership
- Partner with Product, Science, and Operations to advocate for EMEA-specific needs (e.g., VAT, currency, regulatory differences)
- Serve as escalation lead for strategic customer issues
- Ensure transparent communication regarding releases, roadmap changes, and operational updates
Regional Representation & Market Influence
- Support reference development, case studies, and regional marketing initiatives
- Represent Revionics in customer advisory boards and regional retail forums
- Provide market feedback to inform product strategy and positioning in EMEA
Success Metrics
- Net Revenue Retention (NRR) across EMEA portfolio
- Multi-year renewal execution
- Expansion revenue within assigned accounts
- Growth in product utilization and measurable business impact
- Portfolio health and executive relationship strength
What You Will Need To Be Successful
- Strong executive presence and ability to influence senior retail leaders across diverse markets
- Commercial ownership mindset with demonstrated accountability for revenue retention and growth
- Analytical fluency to translate pricing and elasticity data into strategic recommendations
- Experience operating across multiple European markets and cultural environments
- Ability to manage complexity, ambiguity, and multi-stakeholder programs
- Excellent presentation and facilitation skills at executive level
- Strategic thinking paired with disciplined execution
Essential Requirements
- Bachelor’s degree in Business, Economics, Engineering, or related field (MBA preferred)
- Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise SaaS
- Direct experience supporting retail pricing, promotions, or merchandising functions
- Proven track record owning renewals and expansion targets
- Experience managing enterprise relationships across multiple countries
- Fluency in English; additional European languages strongly preferred (especially Italian)
- Willingness to travel up to 30% across EMEA
We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.
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