Hotel Services Director

Hotel Services Director – Nottingham

We are a leading independent provider in neuro and mental healthcare. This role will lead and elevate the standards of our service environment at the Nottingham Brain Injury and Neurological Rehabilitation Centre.

Key Responsibilities

Lead and manage facilities and support services across the hospital site, ensuring a safe, welcoming, and impeccably maintained environment that meets clinical compliance and high‑end service standards.

Oversee multidisciplinary teams in cleaning, portering, waste, catering, clerical and estates, championing a culture of service excellence and continuous improvement.

Work closely with clinical colleagues to align facility operations with patient care and maintain compliance with infection prevention & control, fire safety, environmental regulations and healthcare cleaning standards.

Drive operational excellence through inspections, team development and performance management, shaping the patient experience and service culture across the site.

Develop specialist knowledge in service site management, including infection prevention & control, healthcare cleaning standards and patient‑focused facilities operations.

Qualifications and Skills

• Previous experience in a management role.
• Ability to work as part of a team and as an individual, providing direction to team supervisors.
• Self‑confidence and ability to manage challenging situations.
• Ability to address and respond to employee issues fairly and consistently, including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.
• Strong organisational, time‑management and planning skills, with a commitment to self‑management and continuous personal development.
• Ability to maintain confidentiality regarding patient, staff and company information.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. We are a Disability Confident employer.

Benefits

• 25 days plus bank holidays.
• Birthday off.
• Access to the Active Learning Hub and e‑learning and face‑to‑face training.
• Active Reward App providing discounts and savings.
• Free 24‑hour confidential Employee Assistance Programme Helpline & App.
• A Nest Personal Pension account.
• Medicash Health Plan for you and your family.
• Recognition via the Active Awards programme.
• Enhanced Sick & Maternity Pay benefits.
• Refer a Friend Scheme – earn up to £1,000.
• Support and guidance from qualified clinical and business leadership teams to develop your career.

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