Permanent | Hybrid Working (Tuesdays, Wednesdays and Thursdays in‑office days from Marylebone)
Overview
At Pandora, we Dream, Dare, Care and Deliver. We are looking for a People Development Manager who embodies these values and brings a future‑forward approach to people development. This role is pivotal in shaping the next generation of retail leadership capability, driving innovative learning strategies that empower our people to thrive and deliver exceptional customer experiences.
You will design and execute impactful programmes to drive office and retail team development, supporting strong succession pipelines, and embedding learning into transformation roadmaps. Acting as a trusted advisor, you will champion a culture of continuous growth, inclusion, and engagement, ensuring our people have the skills and confidence to succeed in a fast‑paced, evolving retail environment.
Key Responsibilities
Learning & Development Strategy
- Design and implement a localised L&D strategy aligned with business priorities and global frameworks
- Develop and deliver blended learning solutions (digital, in‑person, coaching, workshops) that drive behavioural change
- Lead leadership development programmes from onboarding to senior leadership
- Champion innovative learning methods (e.g. microlearning, gamification, digital platforms)
- Evaluate learning impact using data and feedback to continuously improve interventions
Talent & Capability Development
- Own the talent and capability agenda for the UK & Ireland, identifying skills gaps and development needs
- With HRBPs facilitate talent reviews, succession planning, and career development conversations for top talent and critical roles
- Support internal mobility and career pathing through clear development frameworks
- Collaborate with global Talent and L&D teams to localise and implement global programmes
Retail Capability Development
- Lead the design and execution of a comprehensive retail capability strategy, aligned with business goals and customer experience standards
- Partner closely with Retail Operations and Store Managers to identify frontline skill gaps and deliver targeted development solutions
- Develop and implement career pathways for retail employees, from Sales Assistants to Store Managers and regional managers, fostering internal mobility and leadership readiness
- Create and scale practical, role‑specific learning interventions (e.g., customer experience training, product knowledge, sales coaching, and people management)
- Embed a culture of continuous learning in stores through bite‑sized learning, peer coaching, and digital learning platforms
- Support the rollout and localisation of global retail learning programmes, ensuring relevance and impact in the UK & Ireland context
Office Capability Development
- Build functional and leadership capability across office teams through tailored development programmes, team interventions, and coaching
- Partner with department heads to identify development needs and deliver solutions that drive collaboration, innovation, and high performance
- Support onboarding, career development, and leadership growth for office‑based employees
Strategic HR Partnership
- Act as a trusted advisor to senior leaders on talent, capability, and leadership development
- Support organisational change through capability building and change readiness programmes
- Ensure all initiatives are inclusive, accessible, and aligned with DE&I strategy
Data & Insights
- Use people data and learning analytics to identify trends, measure impact, and inform strategy
- Present insights and recommendations to senior stakeholders to drive decision‑making
Team Leadership & Vendor Management
- Lead and develop one direct report, fostering a high‑performance and growth‑oriented culture
- Manage external learning partners and vendors to ensure quality and alignment with brand values
Talent Development & Workforce Planning
- Design and implement skills‑based talent models and workforce planning strategies to future‑prove the organisation
- Partner with divisional leadership and HRBPs to identify high‑potential talent and support succession planning
- Deliver targeted development programmes aligned with Pandora’s global framework and local priorities within UKI Corporate and Retail
Learning Experience Innovation
- Create personalised, mobile‑first learning experiences, leveraging microlearning and digital platforms to engage diverse generations
- Use diverse digital tools to develop learning solutions
- Champion LX innovation, ensuring learning solutions are modern, accessible, and impactful
Digital Adoption & Enablement
- Build and manage a learning ecosystem, including tools, systems, and vendor partnerships that drive efficiency and scalability
- Promote digital adoption across all learning initiatives, embedding technology into everyday development practices
Change Management & Transformation
- Embed learning into transformation roadmaps, ensuring capability building is integral to organisational change
- Act as a change leader, driving smooth adoption of new processes and tools across the business
Learning Data & Analytics
- Develop a comprehensive analytics framework to measure learning effectiveness, skills acquisition, and business impact
- Use insights to continuously refine strategies and demonstrate ROI
Leadership & Culture
- Role‑model Pandora values—Dream, Dare, Care, Deliver in all interactions and decisions
- Inspire leaders to embrace a growth mindset and lead with integrity and empathy
- Foster an inclusive, high‑engagement culture that supports diversity and belonging
About You
- You will bring a proven track record of successfully designing and executing innovative learning and talent strategies—this is not a learning‑on‑the‑job role
- Significant experience in learning & development and talent management at a leadership level
- Proven success in designing and delivering impactful learning and leadership programmes
- Strong understanding of both retail and corporate environments
- Excellent facilitation, coaching, and stakeholder engagement skills
- Strategic thinker with hands‑on delivery capability
- Experience with using digital tools to develop training solutions
- Experience with talent frameworks, succession planning, and organisational change
- Strong analytical skills and ability to use data to inform decisions
- Passionate about inclusion, innovation, and continuous improvement
- Experience in a fast‑paced Retail or customer‑facing environment is preferred
Benefits
- Career Development & Growth: Tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals
- Competitive Salary & Regular Reviews: Your efforts are rewarded fairly with regular opportunities to review your progress and success
- Generous Bonus Scheme: Opportunities to earn performance‑related bonuses
- Hybrid Working Flexibility: Three office days and two work‑from‑home days Tuesday to Thursday
- Early Finish Fridays: Finish work at 3 PM every Friday
- Private Healthcare: Access to private healthcare that keeps you covered
- Employee Discounts & Perks: Discounts on Pandora products and exclusive access to brands, cinema tickets, gym memberships, holidays, and more
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7
- Recognition & Celebrations: A recognition programme and regular celebrations to share and appreciate every success
- Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you’re in the office
We look forward to receiving your application.
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