Job Title: Referrals Manager / Business Development Manager (Supported Living)
Location: Head Office - Blackburn (with travel required)
Salary: 45,000 - 50,000 per annum + mileage allowance
Contract Type: Full-time, Permanent
About the Role
We are seeking a proactive and relationship-driven Referrals Manager / Business Development Manager to lead and grow our supported living referrals pipeline. This role is central to building strong partnerships with Local Authorities and the Integrated Care Board (ICB), ensuring a consistent flow of high-quality referrals and supporting the organisation's growth strategy.
The successful candidate will play a key role in developing new business opportunities, maintaining existing partnerships, and promoting our supported living services across the region.
Key Responsibilities
- Develop and maintain strong working relationships with Local Authorities, Integrated Care Boards (ICBs), and other key stakeholders
- Act as the main point of contact for all referral enquiries, managing the process from initial contact through to placement
- Identify and secure new business opportunities to expand supported living services
- Attend and represent the organisation at networking events, provider forums, and stakeholder meetings
- Monitor referral trends, market activity, and competitor services to inform business strategy
- Work closely with operations and service managers to ensure suitable placements and high occupancy levels
- Prepare and deliver presentations, proposals, and service information to external partners
- Maintain accurate records of referrals, outcomes, and business development activity
- Contribute to marketing strategies and promotional materials
Essential Requirements
- Proven experience in a referrals, placements, or business development role within health and social care (ideally supported living)
- Strong understanding of Local Authority and ICB commissioning processes
- Excellent communication, negotiation, and relationship‑building skills
- Ability to work independently and manage a varied workload
- Commercial awareness with a proactive approach to identifying growth opportunities
- Full UK driving licence and willingness to travel regularly
Desirable
- Existing relationships with Local Authorities and ICBs
- Knowledge of supported living, learning disabilities, mental health, or complex care services
- Experience using CRM systems or referral management systems
What We Offer
- Competitive salary of 45,000 - 50,000
- Mileage allowance paid per mile for business travel
- Opportunity to play a key role in organisational growth
- Supportive and collaborative working environment
- Ongoing professional development opportunities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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