JR305: Field Operations Manager (Building Services)
Locations: Surrey, Berkshire & West London
Salary: £51,515.10 Per annum + Vehicle allowance
Overview
First Military Recruitment is working in partnership with our reputable client who are seeking a Field Operations Manager to join their team.
The successful candidate will manage, direct and plan all works carried out by allocated resources across contracts, ensuring service delivery, quality, cost control, compliance, and timely completion of works. The role is responsible for operational delivery, financial performance, contractual compliance, HR matters, and Health & Safety.
Duties and Responsibilities
- Manage, plan, organise and coordinate works orders within agreed timescales and budgets
- Ensure variations and additional costs are recovered and proper accounts are submitted in line with approved budgets
- Direct in-house operatives, agency staff, and subcontractors to maximise productivity, quality, and customer satisfaction
- Ensure efficient use of labour, plant, equipment, materials and transport resources
- Monitor KPIs, complaints, service delivery performance and implement improvement actions
- Administer incentive schemes and resolve queries relating to payments and discrepancies
- Ensure compliance with operational procedures and identify opportunities for continuous improvement
- Take responsibility for Health & Safety across all service delivery activities, ensuring risks are appropriately managed
- Utilise digital systems (e.g. Oneserve, Safety Culture) to support operational monitoring and reporting
- Present operational performance reports including KPIs, H&S, resource levels, WIP, and financial performance at weekly/monthly meetings
- Monitor contract and account performance and implement corrective action where required
- Provide quotations and priced variations for client approval
- Support preparation and submission of interim and final accounts
- Maintain strong client relationships and attend client meetings as required
- Manage recruitment, onboarding, attendance, sickness, performance and productivity, taking appropriate action where required
- Ensure compliance with all Health & Safety requirements including risk assessments, method statements, CDM compliance and PPE usage
Skills and Qualifications
- City & Guilds / time-served tradesperson with minimum 5 years' site experience within property maintenance/construction OR CIOB Level 4 Diploma in Site Management
- CSCS Supervisor/Manager card
- SMSTS or equivalent H&S qualification
- Asbestos Awareness certificate
- IOSH Working Safely or equivalent
- Additional H&S qualifications (e.g. Working at Height, Manual Handling, First Aid)
- Full UK driving licence
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