Team Leader – Customer Excellence & Lead Generation (Print)
Hampshire
Circa £42,000 Package
We’re excited to be exclusively partnering with a well‑established, growing business within the printing industry to recruit a Team Leader – Customer Excellence & Lead Generation.
This is a newly created role, following an internal promotion, highlighting the company’s strong commitment to progression and development of its staff.
This is a high‑impact role where you will take ownership of a small but busy internal team, with a clear mandate to improve performance, drive structure, and unlock significant untapped sales potential.
It would be highly advantageous if you had a background of working in a print manufacturing environment – this could be commercial print, signage, large format or even packaging.
The Role
Reporting into senior leadership, you will:
- Manage the day‑to‑day performance, workload, and development of the internal customer sales/service team
- Bring structure, accountability, and direction to a team that requires hands‑on leadership and coaching
- Create and implement a clear “plan of attack” to improve both service levels and sales output
- Drive lead generation activity across phone, email, and LinkedIn
- Convert existing data into qualified opportunities for the external Business Development team
- Oversee order processing, queries, and customer experience across a busy operational function
- Maintain accurate CRM reporting and pipeline visibility
What We’re Looking For
This role requires a strong, confident leader who can balance people management with commercial delivery.
You’ll likely have:
- Experience leading or supervising a small team in customer service, telesales, or sales support
- A proven ability to improve underperformance and bring structure to a team
- Strong background in B2B lead generation or sales pipeline development
- Confidence managing different personalities and driving accountability
- A proactive, hands‑on approach with the ability to “roll up your sleeves”
- Strong organisational and communication skills
- Experience using CRM systems and managing sales activity
Culture is a key focus for this business. They are looking for someone who will:
- Integrate well into a close‑knit, established team
- Lead with energy, professionalism, and positivity
- Bring resilience and a solutions‑focused mindset
The Business
You’ll be joining a well‑established group who are recognised leaders in their respective markets.
With a strong reputation, loyal client base, and ambitious leadership team, this is a business with real momentum and opportunity.
Why Apply?
- Newly created role with real scope to shape and influence
- Clear progression demonstrated through internal promotion
- Opportunity to make a visible commercial impact
- Stable, well‑established business with ambitious plans
If you’re a driven team leader who enjoys improving performance and driving sales activity, we’d love to hear from you.
Apply today or contact us for a confidential discussion.
Ref: 1654856
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