Facilities Residential Assistant Manager
Department: Facilities
Employment Type: Permanent - Full Time
Location: Minehead
Description
The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages, and team (staff) accommodation.
Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning.
The postholder leads and motivates a team of multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies.
This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike.
KPIs
- Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort
General Duties & Key Accountabilities
Leadership & People Management
- Ability to motivate and guide multiskilled teams.
- Confident in providing feedback, coaching, and supporting development.
- Calm, fair, and consistent leadership style.
- Clear and professional communication with guests, team members, and senior managers.
- Ability to translate technical issues into understandable information.
- Good listener, able to understand concerns and respond appropriately.
- Takes responsibility for standards across all accommodation areas.
- Follows through on issues until fully resolved.
ProblemSolving & DecisionMaking
- Can think on their feet during breakdowns, guest complaints, or operational challenges.
- Comfortable prioritising issues in a highpressure, fastmoving environment.
Organisational Skills
- Manages multiple sites and tasks at once.
- Keeps track of maintenance schedules, PPMs, and operational deadlines.
- Strong sense of structure and planning.
- Ensures accommodation standards, safety checks, and technical works meet required levels.
- Identifies early signs of wear, risk, or service failure.
Adaptability & Resilience
- Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
- Remains professional and calm under pressure.
Team Collaboration
- Works closely with housekeeping, guest services, security, and facilities.
- Builds strong internal relationships to ensure smooth operations.
Empathy & Emotional Intelligence
- Understands team workloads and personal dynamics.
- Creates a positive, supportive working environment.
Operational Support
- Ensure tools, materials and parts are available and stock levels maintained for department.
- Work collaboratively with the wider facilities and projects team.
- Ensure minimal disruption to guests and operations when completing works.
- Undertake any reasonable duties as directed by the Butlins leadership team.
Guest & Team Experience
- Always focused on delivering great guest experience.
- Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements
- Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
- IOSH managing safely certification
- Full UK driving licence
- NEBOSH General certificate (desirable)
- Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment.
- Experience supervising a technical or maintenance team
- Experience managing contractors, supplier and service partners
Knowledge or awareness of :
- Legionella awareness
- Fire safety awareness
- Asbestos awareness
- Hotel style access systems (e.g. Kabba Locks)
- Strong fault-finding and problem-solving skills.
- Ability to work independently and prioritise workload.
- Good communication and teamwork skills.
- Flexible approach to working hours and operational demands.
- Understand and interpret technical drawings/instructions/process
- Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc
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