Customer Success Manager – Insurance SaaS | London/Chelmsford | Hybrid
We’re looking for a Customer Success Manager to join our growing team at Eurobase, supporting global enterprise (re)insurance clients using our Synergy2 platform.
This is a fantastic opportunity for someone who enjoys building trusted relationships, solving problems, and helping customers unlock real value from complex enterprise technology.
As a Customer Success Manager, you’ll act as the primary point of contact for a portfolio of enterprise clients. Working closely with product, delivery, and sales teams to drive adoption, support renewals, and identify opportunities to enhance client outcomes.
Key Responsibilities
- Build and maintain trusted relationships with assigned clients, acting as their primary point of contact.
- Monitor platform usage and client engagement to identify adoption trends, risks, and improvement opportunities.
- Investigate client challenges and coordinate solutions with product, delivery, and technical teams.
- Support retention and renewal activity by contributing insights, tracking customer health, and identifying potential upsell or cross sell opportunities.
- Maintain accurate records of client interactions and ensure clear communication across internal teams.
- Contribute to process improvements, best practice documentation, and successful rollout of platform enhancements.
Skills & Experience
- Experience in a Customer Success, Account Management, or Client Services role.
- Experience within a SaaS, fintech, or enterprise software environment.
- Strong communication and organisational skills, with the ability to manage multiple priorities.
- Experience working cross-functionally with internal teams.
- Familiarity with CRM tools (ideally HubSpot).
- Willingness to learn (re)insurance processes and terminology.
This role offers the opportunity to work with global enterprise clients across the (re)insurance market, gaining exposure to a wide range of technologies and business challenges.
You will play a key role in driving client success and delivering measurable outcomes, with strong opportunities for career development as part of a collaborative and growing team.
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