Reviews Officer

Reviews Officer

London | Hybrid

Rate: £30.77 per hour (Umbrella)

IR35 Status: Inside IR35

Initial Contract Length: 3 Months

Start Date: 1st May

Working Hours: 36 Hours

Role Summary

A local authority is seeking an experienced professional to join their Housing Services team, focusing on statutory reviews across homelessness decisions, housing register applications, and temporary accommodation suitability. This role plays a key part in ensuring decisions are legally compliant, fair, and delivered within required timeframes, while maintaining a strong customer‑focused approach.

What you will do as a Reviews Officer

• Complete statutory homelessness reviews, including housing register and temporary accommodation suitability cases
• Ensure all decisions align with current legislation, statutory guidance, and internal policies
• Manage a varied and complex caseload efficiently with minimal supervision
• Liaise with service users, internal teams, and external agencies via phone, email, and face‑to‑face
• Accurately record case activity and maintain clear, compliant documentation
• Gather, assess, and analyse information to support robust and defensible decisions
• Deliver clear, empathetic, and professional communication at all times

What you will need as a Reviews Officer

• Proven experience completing homelessness reviews (essential)
• Experience with housing register and temporary accommodation suitability reviews (essential)
• Strong knowledge of homelessness legislation and relevant policies
• Experience in statutory decision‑making within housing or homelessness
• Strong written, numerical, and analytical skills
• Experience using case management systems
• Excellent communication and interpersonal skills
• Ability to work independently in a fast‑paced environment

What’s on offer

• Competitive hourly rate of £30.77 (Umbrella)
• Hybrid working arrangement
• Opportunity to work within a busy and impactful Housing Services team
• Potential for contract extension

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