Planning Agent

Job Description

About Aira

Clean‑energy tech leads to a positive global transformation. Heating homes contribute to 15% of Europe's CO2 emissions. Switching to sustainable solutions offers households a way to achieve net‑zero emissions.

Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy‑tech system and include dynamic electrical tariffs, cutting‑edge home solar systems, and advanced battery storage solutions.

About the role

As a Planning Agent at Aira you'll be responsible for effective resource allocation to meet customer demand. Through close collaboration with the planning and logistics teams, as well as technical colleagues, you will ensure we are able to deliver outstanding service to customers.

You’ll report to our Planning Manager, but will work with Aira colleagues across the UK.

What you’ll be doing, and what you'll need

• Manage installation capacity and scheduling.
• Liaise with customers, technicians, and team leaders.
• Always remain polite and professional.
• Support and work closely with installation teams to ensure capacity is most effectively resourced for customer installations.
• Experience with CRM systems and ERP systems would be beneficial for this role, specifically Hubspot and Microsoft Dynamics 365.
• Experience in previous planning, logistics, or customer liaison roles would be beneficial.

What we offer

• £31,000 salary
• 25 days’ annual leave + bank holidays
• Health Cash Plan
• Reward Gateway (Employee Discounts)
• Opportunity to work in a dynamic and supportive team environment
• Career growth and advancement opportunities within the company
• Hybrid role - based at either our Manchester office (Trafford Park, M41 7LY) or our Sheffield office (White Rose Business Park, Halfway, Sheffield, S20 3PJ).

At Aira, We’re not just champions of next‑generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.

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