We’re looking for a dynamic Catering Support Manager who thrives in fast-paced environments and loves variety. This is not your typical 9-5 role, you’ll be at the heart of our catering operations and events, stepping in where you’re needed most to ensure everything runs seamlessly. From energising teams to delighting clients, you’ll play a vital role in bringing our standards to life and making every service exceptional. This role combines operational leadership, event coordination, team management, and financial oversight – perfect for someone who enjoys variety, responsibility, and making an impact.
Responsibilities
- Oversee day-to-day catering operations across multiple sites
- Ensure food quality, presentation, and hygiene standards are consistently met
- Supervise teams, manage rotas, and coordinate shifts
- Monitor stock levels, place orders, and control waste
- Ensure compliance with health & safety and food safety regulations
- Plan and deliver catering for events (corporate, private, conferences, etc.)
- Liaise with clients to understand requirements, menus, and expectations
- Manage event setup, service delivery, and breakdown
- Coordinate staffing, logistics, and timelines for successful events
- Handle on-the-day challenges to maintain seamless service
- Build strong client relationships and ensure high satisfaction
- Respond to feedback and resolve issues professionally
- Complete operational and financial reporting, including KPIs
- Support budgeting, cost control, and P&L accountability
- Ensure compliance with company policies and maintain accurate records
Qualifications
- Proven experience in catering and event management
- Strong leadership and team management skills
- Excellent organisational and multitasking abilities
- Flexibility to work across locations, including evenings and weekends
- Strong communication and customer service skills
- Solid knowledge of food hygiene and health & safety standards
- A proactive, solutions-focused mindset with attention to detail
- Ability to manage budgets, control costs, and deliver against targets
- Confidence working in fast-paced, high-volume environments
- Food Safety/Hygiene certification (Level 2 or above)
- Hospitality or Catering Management qualification (preferred)
Benefits
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
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