Senior Associate Product Manager – Digital Product Management, International Card Shop
Prospect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital & Data Solutions team focused on International acquisition, you will be responsible for helping to evolve a world class web application that supports International marketing partners and fuels business growth. This team, International Card Shop, manages, develops and innovates our customer acquisition site for both Personal and Small Business prospects.
As a Senior Associate Product Manager, you will support the Product Manager in delivering experience optimizations, new product launches and key capabilities that power the International Shopping experiences, with a focus on our key International markets.
Responsibilities
- Drive incremental acquisitions by executing the roadmap for our International prospect acquisition websites
- Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products
- Prioritize and manage items in the product backlog, with a focus on efficiency and profitability
- Work with the Product Manager and Marketing to support the site strategy and help deliver business priorities on site
- Perform root cause analysis around issues, defects, and stakeholder concerns
- Discover the “why” around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business value
- Monitor digital trends and technologies to plan the next generation of digital acquisition tools
- Write feature epics, user stories, sending release notes and documenting product functionality
- Work with partners across the U.S. and International markets; you will be building relationships and coordinating efforts around the world
What we value
- Desire to be a great product manager; have a passion for digital products and the constantly evolving digital landscape, with a focus on the customer, capability building and technical implementations
- Analytical mindset; help direct our development efforts by utilizing available data and competitive analysis
- Meticulous attention to detail written and verbal communication, work documents and tickets
- Team player mentality; bring teams and partners together to coordinate and align on initiatives
Minimum required skills
- 5-9 years experience required working as an Associate/Senior Associate Product Manager within a digital product software development team.
- Prior and relevant experience managing end to end software execution within an agile environment for a digital product
- Proven experience working within a complex and geographically dispersed stakeholder environment
- Demonstrated ability to effectively collaborate and build relationships across enterprise levels
- Demonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelines
- Significant experience of building customer focused experiences and/or scalable global platforms is critical
- Excellent written and verbal communication skills with good attention to detail
- Highly organized, self-starter, comfortable working in white space with minimum oversight
- A strong communicator with a high level of accuracy, clarity and succinctness
- An ability to work in a deadline driven environment with a fast pace and changing needs
Desirable & highly preferred skills
- Scaled agile processes & principles to effectively collaborate & prioritize in conjunction with other product partners
- Design thinking processes & methodologies to iteratively ideate, identify customer problems and creative innovative solutions to prototype and test
- Strong familiarity with tools such as Jira and Rally.
- A keen interest and understanding of research, data, and analytics
- Experience in matrix organizations and cross-functional environments
- Experience managing multiple stakeholder objectives
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