Job Overview
The Quality and Assurance Manager plays a critical role in strengthening quality governance and continuous improvement across our care services. Reporting into senior leadership, you will lead the development and implementation of the organisation’s Quality Management System, ensuring services consistently deliver safe, effective and person‑centred care.
Key Responsibilities
- Develop and maintain the organisation’s Quality Management System, policies and quality assurance frameworks
- Plan and conduct internal audits across services including care planning, governance, clinical practice and environmental standards
- Analyse quality metrics, audit outcomes and service feedback to identify risks, trends and improvement opportunities
- Lead continuous improvement initiatives and implement corrective and preventative action plans following audits or investigations
- Develop systems for gathering feedback from residents, families and staff to inform service improvements
- Ensure services are inspection ready and prepared for regulatory reviews and external audits
- Support homes to maintain compliance with regulatory frameworks including CQC standards
- Oversee the investigation and resolution of incidents, safeguarding concerns and complaints, ensuring learning is embedded across services
- Maintain accurate records of quality audits, compliance activity and governance reporting
- Provide guidance, coaching and training to managers and teams on quality standards and regulatory expectations
- Promote a proactive culture of quality, safety and continuous improvement across the organisation
- Act as a key contact for regulators, commissioners and safeguarding teams on quality related matters
About You
- Experienced quality professional within the health or social care sector
- Strong understanding of governance, regulatory compliance and quality frameworks
- Confident conducting audits and translating findings into practical improvement actions
- Analytical thinker with the ability to interpret data and identify trends
- Strong communicator able to influence and support managers across services
- Passionate about improving quality, safety and resident outcomes
Requirements
- Experience in a Quality Assurance, Governance or Compliance role within health or social care
- Strong knowledge of CQC standards and regulatory expectations within care services
- Experience conducting internal audits and leading improvement initiatives
- Ability to analyse data and produce clear quality and performance reports
- Ability to travel across services where required
Package and Benefits
- Career development opportunities within a growing organisation
- Opportunity to shape quality and governance frameworks across services
- Supportive leadership team and collaborative working culture
- Opportunity to contribute to service improvement and quality transformation initiatives
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