Customer Experience Lead — Premium Activewear

A premium activewear brand is seeking a Customer Experience Manager in Manchester to oversee the customer journey from order placement to brand advocacy. The role demands a customer-obsessed individual who actively resolves issues while managing social media interactions and supporting daily operations. Responsibilities include handling customer tickets, improving retention through proactive engagement, and identifying operational improvements. Ideal candidates will possess excellent writing and organizational skills, along with a strong understanding of premium brand expectations. #J-18808-Ljbffr