Job Title: Business Support Officer (Repairs Coordinator / Scheduler)
Location: Hillingdon (Office-Based)
Working Hours: Monday to Friday, 8:00am-4:00pm or 8:30am-4:30pm
About the Company
We are working with a well‑established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high‑quality projects and exceptional client satisfaction.
Their diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High‑end residential developments
Role Overview
We are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands.
This is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day‑to‑day operation of contract support functions.
Key Responsibilities
- Organise and schedule repair and maintenance tasks for trade operatives
- Assign workloads effectively to maximise efficiency and meet service deadlines
- Track the progress of jobs and ensure systems are updated in real time
- Serve as the main point of contact for operatives, supervisors, and internal departments
- Communicate with clients, including local authority stakeholders, as required
- Ensure all activities are accurately recorded and completed in line with agreed service levels
- Maintain up‑to‑date and accurate data across internal systems
- Provide administrative and operational support to the wider contract team
- Manage scheduling challenges and prioritise urgent or emergency repair requests
Key Requirements
- Experience in a coordination, scheduling, or business support role
- Background within social housing, property services, or facilities management
- Demonstrable experience in planning and scheduling repairs
- Solid understanding of responsive maintenance environments
- Experience working with local authority contracts is advantageous
Skills & Competencies
- Confident user of Microsoft Office and general IT systems
- Familiarity with housing management systems (Oneserve experience is a strong advantage)
- Excellent organisational skills with the ability to manage competing priorities
- Comfortable working in a fast‑paced, reactive environment
- Strong written and verbal communication skills
- Proactive problem‑solving attitude
What’s on Offer
- Supportive and collaborative working environment
- Opportunities for career development and progression
- Exposure to high‑profile local authority contracts
- Stability within a growing and reputable organisation
Additional Information
- Fully office‑based role in Uxbridge (no remote working)
- Requires reliability, flexibility, and a proactive approach
- Opportunity to support additional contracts as the business grows
Apply now to join a forward‑thinking contractor delivering impactful refurbishment projects across the UK.
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