UK Facilities Management Support Manager

Location: Reading, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

UK Facilities Management Support Manager

Location: Crawley or Green Park (Reading), travel required to Thales UK major sites

At Thales, our workplaces and infrastructure enable our people to deliver solutions that make the world safer, greener and more resilient. We’re looking for a proactive Facilities Management (FM) Support Manager to help drive the effective delivery of our Mitie Integrated Facilities Management (IFM) contract across key UK sites.

Working closely with the Senior Workplace Contract Manager, you’ll help ensure service quality, contract compliance and continuous improvement across a wide range of FM services — from maintenance and cleaning to security, waste and catering. This is a hands‑on, fast‑paced role where strong organisation, communication and stakeholder engagement skills are essential.

What You’ll Do

• Support the delivery and day‑to‑day management of the Mitie IFM contract across multiple UK sites.
• Act as a key interface between Thales, Mitie and subcontractors to ensure smooth, high‑quality service delivery.
• Monitor KPIs, SLAs and performance data, driving corrective actions and service improvements.
• Support operational plans, contract reviews, audits and site meetings, ensuring actions are tracked to completion.
• Oversee delivery of core FM services including maintenance, cleaning, security, waste and catering.
• Assist with budget tracking, invoice reviews and monthly reporting.
• Manage service escalations and support root‑cause analysis and preventative actions.

What You’ll Bring

• Experience in Facilities Management or Real Estate operations, ideally within an IFM or contract‑managed environment.
• Knowledge of Hard FM (maintenance, engineering, building fabric) and Soft FM (cleaning, catering, waste, reception).
• Understanding of manned guarding and site security operations.
• Experience supporting contract performance, KPIs and SLAs.
• Strong stakeholder engagement skills across clients, suppliers and internal teams.
• Ability to analyse performance data and identify improvement opportunities.
• Knowledge of procurement, budgeting and FM financial processes.
• Strong organisational, communication and problem‑solving skills.
• Proficiency in Microsoft Office and FM systems.

Your Future at Thales

This role offers strong development pathways within the Real Estate function and across the wider Thales UK business, with opportunities to grow into contract management, services or project management roles.

Benefits at Thales

• Performance related annual bonus programme
• Half day every Friday, usually finishing around 13:00
• 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)
• 24 hours volunteering paid for
• Private healthcare
• Pension scheme
• Life cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

Security Clearance Requirement

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Please visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!

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