Bromsgrove and Redditch Councils share services and are committed to a customer-driven organisation, focusing on improving delivery services that make a difference to the community we serve.
The Role
We are seeking an influential, forward‑thinking, and highly motivated Housing Services Manager to lead and develop our diverse Housing Services teams and to be part of our ongoing journey of improvement. This is a senior leadership role, responsible for setting strategic direction, driving service transformation, and ensuring the delivery of high‑quality, tenant‑focused landlord services.
The Impact You’ll Make
- Champion high‑quality, customer‑centred services.
- Lead and inspire high performing teams.
- Drive service continuous improvement and tenant satisfaction.
- Ensure services comply with regulatory standards.
- Promote strong engagement and embed tenant voice.
Key Responsibilities
- Lead a Tenancy Experience Team ensuring housing services deliver high quality services that meet resident’s needs.
- Lead a high‑quality Housing Solutions Team.
- Ensure high‑quality neighbourhood and tenancy management.
- Deliver a highly effective income management and rent collection service.
- Ensure a high‑quality, compliant Extra Care Scheme.
- Manage budgets and ensure value for money.
- Strengthen tenant engagement, reporting, and performance.
What You’ll Bring
- Significant senior‑level experience managing multidisciplinary housing teams.
- Strong knowledge of housing legislation and RSH Standards.
- Effective leadership skills, with experience motivating teams and driving service improvement.
- Sound financial and analytical capability, with a focus on value for money.
- A clear commitment to delivering high‑quality, resident‑focused housing services.
- Degree‑level housing qualification and CIH membership.
Additional Information
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform with discounts for high street shops, leisure, holidays, salary sacrifice schemes and more
Closing date for receipt of completed applications: Monday 11 May 2026 (Midnight)
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