Entry Level Software Support Engineer – Chiswick – £24,000 (35 hour week)
An exciting opportunity has arisen for a Software Development Support Engineer to join a fast-paced technology team within a leading property company based out of their Chiswick office.
This role is ideal for a recent graduate or someone who has recently completed a relevant technical training program and is looking to launch a career in software development.
The successful candidate will join the Development Support Team, working closely with developers, technical architects, and product owners to provide technical support and assist in maintaining a wide range of bespoke internal systems. These systems include CRM platforms and various business‑critical applications, primarily built using C#/.NET MVC and backed by a large SQL Server database.
The position offers significant exposure to modern software development practices, with regular two-week release cycles introducing new features, bug fixes, and enhancements. This is a dynamic support role with an emphasis on technical troubleshooting, investigation, and hands‑on code review.
About the Team
- The wider development team consists of 10–11 developers.
- The Support Team currently consists of one member and is expanding due to a team change.
- The team sits alongside the developers for easy collaboration and learning opportunities.
- Managed by an experienced team lead who provides hands‑on support and mentorship
Key Responsibilities
- Provide front‑line technical support for over 1,000 internal users across 60 offices.
- Investigate and resolve support tickets (~300 per week) via phone, video, email, chat, and screen sharing.
- Use Visual Studio to review and debug code.
- Reproduce bugs in a local environment, stepping through code to identify issues.
- Write and execute SQL queries to investigate and fix data‑related problems.
- Collaborate daily with developers to escape and resolve complex technical issues.
- Participate in daily stand‑ups and contribute to knowledge‑sharing across the team.
- Raise and manage tickets using Jira.
- Engage with stakeholders to understand business requirements and troubleshoot issues effectively.
Ideal Candidate
- Holds a 2:1 degree in a relevant field or has completed a technical training program (with C#/.NET exposure)
- Demonstrates strong problem‑solving skills and a keen interest in software development
- Comfortable communicating with users and has a confident, professional phone manner
- Familiarity with SQL is essential; experience with C#, .NET, or basic code reading is highly desirable
- Has a desire to grow into a development role—past team members have successfully progressed into junior developer positions
Working Hours
- Hours: 9:00 AM – 5:00 PM, Monday to Friday (with a 1‑hour lunch break) – 35 hour working week
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