Your role at Dynatrace
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
As a Data Analytics Consultant, you will work with our newest customers who are just starting their Digital Experience journey with Dynatrace. You will be exposed to a wide variety of clients that span across many different verticals (retail, auto, finance, travel, etc.) to help foster engagement and usage of the Dynatrace Digital Experience components. Your main objective will be to help the customer understand why Digital Experience is critical to their monitoring strategy, while also helping them to take their first steps in Dynatrace tool usage.
To achieve your goals, you will receive training to become an expert in our Digital Experience components of Synthetic Monitoring, Real User Monitoring (RUM), and Session Replay. You will be equal parts product evangelist and data analyst as you help customers take their first steps towards solving their most critical data-driven business problems.
Responsibilities
- A customer-first attitude that focuses on enablement and curiosity as you work to learn the unique needs of each customer as they take their first steps with Digital Experience.
- Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customers.
- Excellent prioritization and organizational skills that will help you manage your day-to-day delivery to a large and varied customer base.
- Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace.
- Creating concise analysis and enablement deliverables for your clients to highlight the value of Dynatrace with initial investigation into performance fault domains.
- Focusing your efforts with a consultative mindset to identify needs across varied industry verticals.
Minimum Requirements
- Bachelor’s degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics, or other related disciplines is required.
- 2-3 years of experience working in a customer success role or data analysis consultative role, including a strong emphasis on client‑facing communication and presentation expertise.
- Adept and comfortable working in a customer‑facing role as a conversation and strategy leader geared toward successful outcomes.
- Fluent understanding of the French language as the customer base for this role will be primarily French.
Preferred Requirements
- Experience in data‑driven analysis – excellent at working with, understanding, and analyzing data.
- Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev Tools and Webpage test.
- Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
- Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions.
- Proven ability to work under pressure and to handle multiple conflicting priorities.
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades.
- Self‑starter who thinks proactively and tries to develop solutions rather than wait for an answer.
- Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels.
- Possesses excellent organizational, problem‑solving, and analytical skills with a keen attention to detail.
Why you will love being a Dynatracer
- A one‑product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A hybrid working model that combines home and in‑office work.
- A team that thinks outside the box, welcomes unconventional ideas and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor‑made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
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