Who We Are
IMG is a leading global sports marketing agency, specialising in media rights management and sales, multi‑channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company that owns iconic properties such as UFC, WWE, and PBR, reaching 1 billion households across 210 countries and territories and organising more than 500 live events year‑round.
This role is part of Cingularity, a division of IMG Studios that specialises in bespoke live video networking and production solutions. Cingularity operates at every stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Cingularity was acquired by IMG in September 2022 to guide the company’s remote‑production evolution toward a hybrid model of fibre, satellite, cloud and IP.
Working Conditions
Permanent, London – Hanbury St, Spitalfields
Shift work patterns, including weekend work
What You’ll Do
Provide expert technical support, monitoring and maintenance for Cingularity’s global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to continuous improvement.
Key Responsibilities
Operational Support & Team Contribution
- Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport‑Stream Probes).
- Participate in team rotas utilising a hybrid follow‑the‑sun model, ensuring 24/7 monitoring, support and maintenance coverage.
- Contribute to a culture of high performance, collaboration, continuous learning and customer focus within the TOC team.
- Review, process and monitor planned work activities, ensuring minimal disruption to live services.
Service & Solution Delivery
- Execute live transmissions, including routing, check‑in, monitoring and check‑out procedures, ensuring flawless service delivery.
- Provide direct customer support via phone and email, address service issues, bookings and other inquiries, and collaborate with partners and suppliers as needed.
- Proactively identify and address potential issues before they impact service delivery.
- Complete service bookings, including provisioning of occasional‑use services.
Technical Execution & Incident Management
- Resolve network and service issues, working from initial investigation to final resolution, isolating the cause and minimising impact.
- Log, analyse and act upon all incidents promptly, contributing to incident reports and root cause analysis.
- Assist in the development and maintenance of incident management and disaster recovery plans.
- Contribute to Lessons Learnt and Incident Reports for clients.
Process Optimisation & Documentation
- Contribute to reviewing, refining and documenting TOC workflows, processes and procedures.
- Maintain accurate records of network configurations, service documentation and incident logs.
- Ensure that you follow the change‑management process.
Technology Implementation & Support
- Assist in the implementation of bespoke customer solutions, working alongside project management. This includes device configuration and testing, network and service documentation and installation and commissioning.
- Contribute to core network development, maintenance and upgrading of the Cingularity DTM and IP Networks.
- Support video system development, maintenance and upgrading for baseband and IP systems, including encoders, decoders and routers.
- Contribute to evaluating new technologies, tools and systems to improve TOC capabilities.
Essential
- Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
- Strong knowledge of broadcast environments and workflows.
- Familiarity with maintaining and operating transmission equipment, including encoders, decoders and video routers.
- In‑depth knowledge and experience of the TCP/IP stack, including switching, routing and multicast.
- Proficiency in Office 365 or G‑Suite, with excellent working knowledge of Excel or Google Sheets.
- Excellent interpersonal, written and oral communication skills.
- Proven record of providing an exceptional customer experience.
- Excellent attention to detail and the ability to remain focused under pressure.
- Proven analytical and problem‑solving skills.
- The ability to follow and develop operational processes to a high standard.
- Drive to build knowledge and skills on existing and emerging technologies.
- Self‑motivated and organised individual.
- Flexibility to work unsociable hours as required to cover sporting events.
Advantageous
- Knowledge of the Net Insight portfolio, including experience on the MSR platform.
- Experience with standard routing protocols such as OSPF and BGP.
- Experience in video and audio encoding technologies and parameters.
- Knowledge of fibre‑optic technologies with experience in deployments and troubleshooting.
- Proficient in Windows and Linux operating systems, with added MacOS knowledge.
- Experience with booking systems and/or automation systems.
- A degree in engineering, telecommunications or a related field.
- Python scripting experience.
Unusual Challenges
- International travel required at least once a year to support the global team.
- Must manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
- Cingularity operates a hybrid follow‑the‑sun support model, and this role’s working hours are on an evolving shift pattern; engineers do not work hours between 00:00 and 07:00.
TKO EEO Statement
TKO is an Equal Opportunity Employer and complies with all applicable federal, state and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status or any other basis prohibited under federal, state or local laws. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
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