Job Description
We are seeking a Security Operations Manager to lead and strengthen Frasers Group's internal Security Operations Center (SOC), ensuring robust monitoring, detection, and response capabilities across our global retail, digital, cloud, and operational technology environments.
In this role, you will manage and mentor the SOC team, providing strategic direction and day‑to‑day operational oversight. You will participate in on‑call rotations, ensuring rapid and effective response to security incidents, and maintain continuous improvement of detection and alerting capabilities to address emerging threats.
Key Responsibilities
- Lead and develop the internal SOC team, fostering a proactive, high‑performing security operations culture.
- Oversee monitoring and detection across enterprise IT, cloud, and operational technology systems, ensuring alerts and incidents are appropriately managed and escalated.
- Participate in on‑call rotations, providing guidance and response expertise during security events.
- Ensure SOC detection tools and capabilities are up‑to‑date and aligned with evolving threat landscapes.
- Collaborate with vulnerability management, incident response, and GRC teams to integrate risk‑informed security operations practices.
- Drive continuous improvement of SOC processes, playbooks, and metrics to enhance operational efficiency and threat visibility.
- Support compliance and regulatory requirements (e.g., PCI DSS), reducing the organisation's overall risk exposure.
This role is based at least 3 days onsite a week at our Shirebrook HQ.
Qualifications
- 2+ years experience in a similar role with technical expertise and leadership experience in a SOC environment.
- Strong knowledge of threat detection and incident response.
- Passionate about protecting enterprise and OT environments in a complex, global organisation.
- Experience with SOAR/automation.
- Strong communication skills and experience building relationships across departments.
Desirable Certifications
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- GCIA/GCIH/GSEC or other SANS certifications related to security monitoring and incident response
- Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer)
Benefits & Perks
Frasers Champion – peer‑nominated scheme where 8 winners receive double their pay for a month for living Frasers Group values.
Retail Reconnect – employees gain insights by spending one‑two days in a store or warehouse each financial year.
Fearless 1200 – rewards colleagues across the business for living values and delivering impact.
Frasers Fit – free gym classes and discounted memberships, wellbeing programme covering physical, financial and mental wellbeing.
Retail Trust – 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support.
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