What We Offer Our Guest Service Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and for friends and families while travelling and staying in our hotels
- A wide range of development offers supporting learning & growth right from onboarding, including an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participation in Responsible Business initiatives with our team members in the hotel and local communities, creating shared value and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full‑time team members
- Free use of leisure, pool, and gym facilities at off‑peak times where applicable
The Guest Service Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and a happy smile, and we strive to deliver an experience beyond expectation by creating memorable moments for our guests.
- Enjoy the hustle and bustle of life: beyond check‑in/check‑out and cocktail service, you’ll handle a variety of tasks and be an all‑rounder
- Serve as the guest’s superhero, ensuring every aspect of the journey is anticipated and delivered to the highest level
- Exude patience, empathy, and a charismatic personality to host the show
- Work proactively to ensure guest satisfaction and the smooth running of the guest services department
Qualities We Are Looking For In Our Guest Service Manager
- Flexibility and a positive, Yes I Can! attitude
- An eye for detail
- Creative problem‑solving skills
- Passion for creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Skills
- Fast‑paced experience
- Coaching skills
- Guest engagement
- Attention to detail
Location: Park Inn Aberdeen
Park Inn Aberdeen is located in the heart of the city, just off Union Street in the City’s ‘Granite Mile’. The hotel sits within walking distance of train and bus stations, shopping and business districts, and offers 185 comfortable bedrooms and suites, a colourful restaurant and bar, fully equipped fitness centre and business lounge, and versatile meeting spaces.
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