Infrastructure Specialist - Retail Technology

Company: Retail Company

Position: Infrastructure Specialist - Retail Technology

Location: London (Hybrid)

Salary: 50,000 – 55,000 GBP

Job responsibilities

Retail & Store Technology

• Deliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN).

• Ensure stable operations of store technology through monitoring, maintenance, and incident response.

• Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals.

Warehouse Technology & 3PL Coordination

• Lead IT coordination for warehouse operations supported by 3PL partners.

• Ensure technical readiness for inbound/outbound operations, including:

  • Warehouse device onboarding (scanners, RF guns, label printers)

  • Network access, WiFi readiness, and VLAN configuration

  • VPN / SD‑WAN connectivity between us and 3PL environments

  • Firewall rules, routing updates, and IP whitelisting

• Support integration‑adjacent activities such as label printing flows, device connectivity and operational tooling.

• Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes.

• Ensure warehouse technology aligns with our information security and compliance requirements.

Office & Corporate IT

• Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony).

• Oversee onboarding/offboarding, account lifecycle, and access provisioning.

• Maintain device compliance via Intune/MDM and ensure security baseline adherence.

Information Security & Compliance

• Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection.

• Support penetration testing activities, remediation, and alignment with HQ security standards.

• Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices.

Infrastructure Management

• Manage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, identity services).

• Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards.

• Support SAP technical operations such as printing, connectivity, RFC endpoints, POS → ERP feeds, and network dependencies.

• Improve infrastructure resiliency, automation, monitoring, and telemetry.

Performance Monitoring & Reporting

• Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments.

• Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness.

• Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership.

Documentation & Training

• Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures.

• Train retail, warehouse and office teams on IT processes, device usage and security best practices.

• Build knowledge‑base articles, SOPs and IT runbooks.

Service Delivery & Vendor Management

• Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners.

• Oversee incident, problem and change workflows through ticketing tools such as ServiceNow.

• Maintain a complete and accurate IT asset inventory across all EMEA sites.

Experience

• 10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses.

• Hands‑on experience with store environments (POS, payments, scanners, WiFi, local networking).

• Experience coordinating IT activities with external 3PL warehouse operators.

• Exposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity).

• Strong vendor management experience.

Technical Skills

Core Skills (Must‑Have)

• Strong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN.

• Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD).

• Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals.

• Experience coordinating with warehouse/3PL partners on:

  • Device onboarding

  • Network readiness

  • Access provisioning

  • IP whitelisting and firewall rule changes

• Strong troubleshooting across network, hardware, and device layers.

Essential Skills

• Ability to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments.

• Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds).

• Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management).

• Experience with M365, Windows, MacOS and cloud‑managed enterprise systems.

• Strong documentation and process ownership skills.

Nice‑to‑Have Skills

• Experience with logistics or warehouse automation technologies (RFID, handheld terminals).

• Knowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba).

• Familiarity with SIEM/EDR tools and penetration testing workflows.

• Basic scripting (PowerShell, Bash) for automation.

• Understanding of API connectivity and network prerequisites for integration flows.

We regret to inform applicants that only shortlisted candidates will be notified.

Thank you for understanding.

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