Brand: Flow Student
Reports to: Head of Operations
Location: Manchester Head Office (National travel required)
Salary: £55,000 - £65,000 + performance-linked bonus
Purpose of the Role
This is a high-impact leadership role at the heart of Flow Student's digital and operational infrastructure. The Business Systems Manager will take full accountability of the strategic oversight, optimise the end-to-end delivery of all core business systems across the portfolio, ensuring they are scalable, integrated and aligned to the wider growth strategy.
From system design and configuration through to mobilisation, integration, go‑live and continuous improvement, this role is accountable for outcomes, not just activity. The position will ensure that StarRez, HubSpot and future platforms operate as one connected ecosystem supporting sales performance, resident lifecycle management, debt control, compliance and reporting.
The Role
- Act as business owner for StarRez, HubSpot and all operational systems used across the Flow Student portfolio.
- Lead end-to-end system implementations including planning, configuration, testing, training, rollout and post go‑live support.
- Take full ownership of project plans, timelines, budgets, risks and dependencies across system initiatives.
- Lead requirements-gathering workshops with Operations, Sales, Finance, Mobilisation and Marketing teams, translating operational needs into system functionality.
- Oversee configuration across key modules including lettings, rent collection, credit control, reporting, facilities management and compliance tracking.
- Manage data migration from legacy systems, ensuring accuracy, integrity and business confidence in new platforms.
- Coordinate and oversee API integrations connecting StarRez with HubSpot, finance platforms, banking providers and reporting tools.
- Work closely with external vendors and developers to ensure seamless connectivity and performance across the technology ecosystem.
- Lead User Acceptance Testing (UAT), designing real-world testing scenarios that reflect operational workflows.
- Develop training materials, deliver hands-on sessions and support teams through change management to ensure full system adoption.
- Lead system workstreams for all new site mobilisations, ensuring smooth transitions, data validation and minimal resident disruption.
- Provide post-implementation support, troubleshooting issues and embedding best practice for future projects.
What We're Looking For
- Proven experience delivering complex property management or ERP system implementations.
- Strong experience managing StarRez or similar PBSA rental management systems.
- Strong CRM experience, ideally HubSpot, including third-party integrations.
- Experience within Student Accommodation, PBSA or multi-site property portfolios.
- Hands-on experience overseeing integrations, APIs and external developers.
- Experience managing data migration and legacy-to-cloud system transitions.
- Strong stakeholder management skills, engaging both senior leadership and frontline teams.
- Ability to translate technical delivery into clear commercial and operational outcomes.
- Highly structured, organised and confidently produce documentation, SOPs and training materials.
Nice to Have
- Experience across PBSA, BTR or mixed property portfolios.
- Knowledge of UK property compliance and operational frameworks.
- Exposure to BI tools such as Power BI or Tableau.
- Experience leading full digital transformation or system replacement programs.
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