The Client Technical Services department is part of the LSEG FX business. It comprises FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams. The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey, including processing technical enablements and performing conformance testing of FX customers. Supported venues are FXall, Price Stream and Matching.
Role Description
- Creating or updating technical user configurations for FX customers.
- Organising network enablements and acting as primary liaison for buy‑side and sell‑side FX customers.
- Software certification for various FX APIs and handling participant reference data across all FX venues.
- Automation and scripting of manual processes to improve overall onboarding efficiency.
Key Responsibilities
- Collaborate with internal stakeholders.
- Resolve client queries, raise high‑impact risks, and build internal relationships and networks with critical teams.
- Keep up to date with changes to products and services to maintain quality of service.
- Onboard new customers (buy‑side) and new providers (sell‑side) to FXall.
- Build, develop and maintain automated solutions for manual processes, such as certification of FIX APIs.
- Onboard market makers to FXall FIX APIs.
- Certify customer FIX messages against internal LSEG FX FIX specifications.
- Onboard customers to FXI and handle their participant data.
- Liaise with clients and internal groups to handle Price Stream Entitlement requests.
- Work closely with many internal teams including Sales, Account Management, Support, Dev, Professional Services, Product, Global Regulatory and Business Ops.
- Gain and improve understanding of the wider business areas to develop cross‑divisional relationships and improve process efficiency.
- Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks accurately and timely.
Key Behaviours
- Integrity: Sustained drive and energy to deliver quality and timely support.
- Willingly put in effort to ensure activities are completed on time with required quality.
- Ability to work to deadlines and under pressure.
- Leads by example and builds trust by keeping the word.
- Consistent and fair approach toward team.
- Partnership: Successfully deals with conflict, seeks information from colleagues/clients, communicates openly, uses available resources, takes on routine tasks, demonstrates good interpersonal skills, seeks feedback, and listens effectively.
- Change: Open to and embraces new processes, eager to learn new skills, and raises suggestions to improve service.
- Excellence: Tailors oral and written communications to audience, proactive, prioritises activities, performs structured analysis, identifies appropriate solutions, plans activities and reports progress, and works without prompting and close supervision.
Key Skills
- Degree or equivalent experience level.
- Proven customer service skills and experience.
- Good communication and problem‑solving skills.
- Understanding or working experience with FIX messaging protocol.
- Exposure to certification/conformance trading software testing.
- Experience in a professional, customer‑focused environment with detailed process procedures.
- FX market experience and understanding of FX products and order behaviours.
- Strong ability to work in a fast‑paced environment and under pressure.
- Flexible to work within EMEA time zones until 18:00 GMT.
- Sophisticated knowledge of MS platforms with exposure to process automation.
- Familiarity with networking protocols, VPN, Extranet connectivity and TCP/IP concepts.
- Exposure to FXall/FX Matching trading platforms advantageous.
- Strong analytical and logical thinking.
- Highly motivated with strong social skills.
- Experience/exposure to Python, SQL, Java or other scripting languages useful for automation.
Career Stage
Senior Associate
Equal Opportunity Statement
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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