Configuration Manager - EPR

Elevate Healthcare with Us: Become an Epic EPR Configuration Manager!

Are you ready to lead and innovate in a high-impact role? We’re seeking Configuration Managers to join our Epic Electronic Patient Record (EPR) Programme Implementation team starting January 2025! This is your chance to play a crucial role in the future of patient care.

Why This Role is Your Next Big Move: As a Configuration Manager, you’ll be the driving force behind the successful implementation of a specific Epic module. Your expertise will ensure that modules such as:

• Inpatients
• Order Entry
• Pharmacy (including electronic prescribing and stock control)
• Anaesthetics/Theatres/Intensive Care
• Maternity
• Pathology (UHP only)
• Outpatients
• Emergency Department
• Community Care (TSDFT only)
• Patient Administration System (PAS) modules

are configured to perfection and delivered on time and within budget.

Who We’re Looking For:

• Diverse Talent: We welcome applicants from various NHS disciplines, including clinical, operations, support functions, and IT.
• Tech-Savvy Leaders: Excellent IT skills, a thirst for learning, and a genuine interest in enhancing patient pathways through Epic EPR.
• Organisational Pros: Strong project management capabilities and the ability to thrive in a fast-paced environment.

What You’ll Do:

• Lead with Precision: Track, report, and oversee the configuration build of your assigned module, ensuring top-notch delivery.
• Build and Learn: Engage in training to master complex Epic skills while taking on configuration build tasks.
• Drive Success: Combine your clinical, operational, or IT knowledge with stellar project and people management skills to achieve exceptional outcomes.

What We Offer:

• Global Training: Exciting opportunities to train in both the UK and the USA. A valid passport and commitment to international travel are essential.
• Career Growth: Available as a secondment or fixed-term contract until September 2026, with potential for extension or permanent roles. Alternatively, apply for a substantive position for long-term career stability.

Assessment Centre

• Shortlisted candidates will be invited to an assessment centre with flexible dates between 7th October 2024 and 19th October 2024.

Interviews

• Successful candidates will then be invited for interviews w/c 14th October 2024 and w/c 21st October 2024.

Location: Torquay Hospital, Lowes Bridge, Torquay, TQ2 7AA

Contract: Fixed term, 18 months

Working pattern: Full time

Reference number: 388-6536329 – EPR

Band: 8a

Salary: £53,755 to £60,504 a year per annum

Job Responsibilities

• Communicate with Epic implementation staff on a regular basis to agree design and implementation plans.
• Maintain good, productive working relationships with the EPR Senior Configuration Managers, EPR Configuration Lead, all Configuration Managers and their teams, and the relevant Project/Programme Managers to ensure successful delivery of the enabling EPR.
• Meet regularly with relevant Care Group leadership teams, Heads of Service and Operational Managers to review progress and assure design and delivery.
• Become an expert in the designated module to assist the Configuration Managers and wider team with troubleshooting problems and address questions from end users regarding the application.
• Utilise expert knowledge and experience of workflows and processes to develop pathways and new processes to support the configuration and implementation of the designated application which will impact on working practices across the Trust.
• To be a Subject Matter Expert for the designated area to be able to support other Configuration Managers and the post holders direct reports.
• Work with the designated Programme/Project Manager/other members of the Application Design and Delivery teams using PRINCE2 principles, to ensure your team meets the set deadlines to enable go-live.
• Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time.
• Ability to lift and carry IT equipment on occasion.
• Patient contact is incidental although in this role there may be more involvement on the hospital floor to understand the impact of new workflows on the ordering of tests, taking and tracking samples.
• Establishing Standard Operating Procedures that meet national standards for the way in which the assigned application will be used.
• Prepare and submit papers for new developments that may arise from the process of delivering the Programme.
• Be responsible and accountable for delegated budgets within areas of responsibility.
• Line management and leadership of a team of Senior Application Coordinators/Analysts, Application Coordinators/Analysts and Principal Trainers in the design and build team across Epic in the designated area. This will include recruitment, PDRs, performance management, managing grievance and disciplinary procedures, mentoring and coaching where appropriate.
• Ensure that the work of the configuration team conforms to the design integrity for the designated application.
• Investigate end users preferences and populate databases as part of the configuration process.
• Work with the EPR Senior Configuration Managers, EPR Configuration Lead and assigned Programme/Project Manager to ensure that the EPR Programme Board is provided with appropriate performance monitoring data.
• Ensure that all generated documentation is fit for purpose, accepted and retained in line with EPR Programme Management Office processes, including that of others from within your designated team.
• Develop highly specialist configuration knowledge of the designated application areas by self-teaching from supplier manuals to solve problems in build/reporting/testing.
• To work closely with the Test Manager and other Configuration Managers in the introduction of standard procedures and documentation for the testing of the EPR system and provide support to the testing team, for system upgrades.
• Responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
• Managing, co-ordinating and leading the multi-disciplinary configuration team whilst ensuring a consistent approach to the configuration and integration between the modules and across the Trust.
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Torbay and South Devon NHS Foundation Trust

Torquay Hospital, Lowes Bridge, Torquay, TQ2 7AA

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