ROLE OVERVIEW
We are expanding our presence in London and are eager to continue building a great team. As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations and acting as our London InfoSec champion, and delivering best-in-class client service across our Virtual Data Room & Market Data products. You will work closely with clients and multiple internal business segments including operations, finance, development, and sales – and will partner with our NYC-based Global IT and InfoSec teams to keep the London office secure, compliant, and running smoothly.
Responsibilities
IT & Asset Management
- End-to-End Asset Lifecycle: Manage procurement, inventory, and decommissioning of all London IT hardware.
- Onboarding Excellence: Partner with Global IT to ensure "Day 1" readiness for all new London-based associates.
- Vendor Relations: Manage UK-based electronics vendors to ensure global hardware standards and cost-efficiency.
Security & Physical Compliance
- Local Security Oversight: Act as the primary London contact for global InfoSec policies, ensuring the office stays compliant with security frameworks.
- Access & Office Control: Manage physical security by issuing access fobs, maintaining visitor logs, and performing regular access audits.
- NYC & Global Collaboration: Partner with the NYC InfoSec team to execute local security goals and assist with UK/EU-specific data privacy requirements.
Technical Client Service
- Product Support Specialist: Deliver high-touch support for Virtual Data Room (VDR) and Market Data products via phone, email, and chat.
- Technical Troubleshooting: Resolve complex software issues by liaising between clients and internal engineering teams.
- Stakeholder Communication: Ensure clear, timely updates to clients and internal leadership during technical escalations.
What you will learn / reinforce in this role
- IT asset management and procurement best practices across a global organization
- Fundamentals of InfoSec, physical security, and UK/EU data privacy compliance
- How to deliver exceptional service consistently, both internally across several business segments and externally to clients within the global financial industry
- How to identify, report, and resolve software issues in a live production environment while collaborating with technical and development teams
- Strong time management practices
- Clear and concise written and verbal communication
- Basics of capital markets (i.e., "Wall Street")
REQUIREMENTS
Hard Skills / Experience
- 1-2 years of experience in a client-facing, professional services, or IT role (required)
- Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
- Proficiency in locating, analyzing, and verifying information using advanced online research techniques
- Familiarity with IT asset management, hardware procurement, or basic InfoSec practices is a strong plus
- Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs, and delivering thoughtful, timely responses
Soft Skills / Experience
- Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
- Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
- Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
- Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
- Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
- Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
- Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike
SHIFT AVAILABILITY
- 8AM to 5PM BST/GMT, Monday to Friday
- 9AM to 6PM BST/GMT, Monday to Friday
LOCATION
COMPENSATION
- End of Year Discretionary Bonus
BENEFITS
- 20 days of paid time off and 5 days of paid sick leave per year
- Company provided laptop
- Company contribution to private healthcare and dental insurance
- Pension contribution (as required by law, 5% employee, 3% company, 4% gross)
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