Overview
- Excellent opportunity to join a growing managed IT services division within an established organisation.
- Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support.
- Hands‑on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure.
- Salary range £30 000–£35 000 with clear progression opportunities and ongoing training.
Who is the client?
Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast‑paced, multi‑customer environment, with a strong focus on service quality, customer experience, and continuous improvement.
What will you be doing?
In this role, you’ll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You’ll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently. Alongside onboarding, you’ll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You’ll liaise with third‑party vendors, maintain accurate documentation, and proactively identify improvements across customer systems.
What will you need?
- Experience in a 2nd / 3rd line IT support role (MSP or multi‑client environment preferred)
- Strong hands‑on experience with Microsoft 365 and Azure / Entra ID
- Experience with onboarding, migrations, or project‑based work
- Solid Windows Server and core infrastructure troubleshooting skills
- Strong problem‑solving ability and attention to detail
- Confident communication skills with non‑technical users
- Ability to manage multiple tasks and work independently
What would be desirable?
- Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis)
- Familiarity with cloud‑based VoIP platforms
- Experience supporting remote users and office networks
- Understanding of cyber security best practices and endpoint protection
- Exposure to ITIL frameworks and ticketing systems
- Experience delivering user training or knowledge sharing
Key skills
IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems
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