Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. We are seeking an influential, forward-thinking, and highly motivated Housing Services Manager to lead and develop our diverse Housing Services teams and to be part of our ongoing journey of improvement. This is a senior leadership role, responsible for setting strategic direction, driving service transformation, and ensuring the delivery of high-quality, tenant-focused landlord services. The Impact You'll Make As Housing Services Manager, you will
Responsibilities
- Champion high-quality, customer-centred services.
- Lead and inspire high performing teams.
- Drive service continuous improvement and tenant satisfaction.
- Ensure services comply with regulatory standards.
- Promote strong engagement and embed tenant voice.
- Lead a Tenancy Experience Team ensure housing services deliver high quality services that meet resident's needs.
- Lead a high-quality Housing Solutions Team
- Ensure high-quality neighbourhood and tenancy management.
- Deliver a highly effective income management and rent collection service.
- Ensure a high-quality, compliant Extra Care Scheme.
- Manage budgets and ensure value for money.
- Strengthen tenant engagement, reporting, and performance.
Qualifications
- Significant Senior-level experience managing multidisciplinary housing teams.
- Strong knowledge of housing legislation and RSH Standards.
- Effective leadership skills, with experience motivating teams and driving service improvement.
- Sound financial and analytical capability, with a focus on value for money.
- A clear commitment to delivering high-quality, resident-focused housing services.
- Degree-level housing qualification and CIH membership.
Benefits
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
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