BOLDSCIENCE Senior Account Manager (SAM) is the linchpin of the client service account team. They are an account management guru and support senior team members to oversee project delivery, financial management, and day-to-day client management. They have their finger on the pulse across all day-to-day activities across their accounts, including account timelines, budgets, forecasting & resourcing. They feel confident in delegating tasks to the surrounding team and take the time to review work, ensuring high standards are constantly achieved. Working with their senior account lead, an SAM is beginning to develop their strategic thinking and long-term client strategies. A BOLDSCIENCE SAM is ambitious and is constantly striving for success, but they are all about the team and are passionate about coaching, mentoring, and people management where applicable.
DAY TO DAY RESPONSIBILITIES
At BOLDSCIENCE, no two days are the same, and our SAMs play an active, busy hands‑on role providing day‑to‑day client and team management across their accounts. Some typical activities include:
Client Management
- Supports senior members of the team in the management of the account team, project delivery, and financial management
- Takes responsibility for a wide range of projects and ensures alignment with the client brief and project objectives
- Develops in-depth knowledge of the client account, therapy area, and processes
- Reviewing content and internal drafts developed by the Scientific and Client Service team to ensure alignment with client needs and direction
- Builds and maintains an effective relationship with the client, establishing a point of contact and is recognised for strong account management skills
- Leads client status meetings, provides clear direction, captures key decisions and actions in writing
- Ensures that the team is responsive and responds promptly and accurately to client queries. Escalates and flags any concerns to the account lead; proposes solutions for handling
- Works alongside the wider team to ensure that the client receives appropriate strategic, creative, and digital planning
Project Management
- Takes ownership of project & financial deliverables. Coordinates project activities and delegates tasks across the team
- Oversees and begins to provide strategic guidance to ensure successful project delivery
- Leads internal/external meetings where appropriate
- Manages day‑to‑day project activity from start to finish and stays on top of all project‑related tasks, including timelines, status reports, and budgets
- Demonstrates proactivity and accountability throughout the project management process
- Delegates and oversees activities of junior colleagues, ensuring that quality is maintained
- Uses initiative to problem solve and drive to get results. Does not hesitate to escalates concerns and draw in senior support where required
- Mentor junior team members and adopt a coaching approach to ensure they are supported
- Collaborates and builds relationships with the wider BOLD team, including Scientific, Creative, Editorial, Finance, etc.
- Delivers projects as agreed within client financials & timelines; escalates appropriately if issues arise, and leads communication with the client
- Creates budgets with minimal input from the wider team, including for new projects with a custom scope
- Monitors account budget and communicates any red flags. Able to identify and explain why projects are running over or under budget compared to current forecasts; leads discussions with the client on handling project overages or underspends
- Works closely with the Finance department to ensure that all financials are accurate and up to date
- Liaises effectively with third‑party suppliers
- Assists with the development of monthly financial reports and forecasting of revenue
- Ensures that timesheets for the team are completed in a timely manner
Business Development
- Supports senior team members on new pitches and attends face‑to‑face pitch presentations when required
- With assistance from senior team members, generates ideas & proposals for new projects
REQUIRED QUALIFICATIONS
- Significant experience working within the Medical Communications industry
- Experience working across a range of therapy areas and project/client deliverables in a client‑facing role
- Proven ability working in a fast‑paced environment
- Excellent project and financial management skills. Confident in developing budgets and financial reports
- Excellent attention to detail and ability to communicate with a variety of stakeholders, including clients, third‑party suppliers, senior leaders, wider business units
- Good understanding of pharma regulations
- Bachelor’s degree preferred in science, pharmacology, or medicine
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