Job Description
Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65,000 secure transactions a second across 80 million merchants, 15,000 financial institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive‑scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
We are looking for engineers with an interest in infrastructure storage engineering. You will be an integral part of a global infrastructure team, providing follow‑the‑sun support to Visa’s systems.
This Systems engineer position is within the Storage Operations Team and falls under Global Systems Support. It will support, certify, and document storage and backup infrastructure, and serve as a Level‑2 escalation point for existing infrastructure. The role will interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology. Strong communication and analytical skills are required.
The Work Itself
- Responsible for the ongoing maintenance, security, and availability of Storage and SAN infrastructure based on business requirements and adhering to tight operations, security, and procedural models.
- Responsible for automation of infrastructure tasks to reduce repetitive or time‑consuming processes, utilizing SRE principles and practices and an infrastructure‑as‑code methodology.
- Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments.
- Demonstrate a high level of technical expertise to support complex Storage & Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision.
- Be scheduled on‑call to support the infrastructure and our systems.
- Willingness to work on shift days (Sunday to Thursday or Tuesday to Saturday from 9:00 a.m. to 6:00 p.m. local time).
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field is preferred.
Preferred Qualifications
- A keen interest in learning storage technologies and working in an infrastructure support role.
- Experience with UNIX (Linux, AIX, Solaris), VMware or other hypervisors, and Windows operating environments.
- Excellent oral and written communication skills and strong interpersonal skills.
- Strong ability to self‑learn new storage technologies.
- Monitoring, tuning, troubleshooting, and root‑cause analysis skills.
- Strong organization and analysis skills.
- Strong focus on quality and customer service.
- Must be able to multitask and prioritize work.
- Strong analytical and practical problem‑solving skills.
The Skills You Bring
- Experience of working in an infrastructure support role and/or a keen interest in learning the role of an infrastructure support engineer in the storage realm.
- An interest in scripting/coding for infrastructure automation.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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