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Company Description
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.
Job Description
Overall Purpose of the Role:
- Maintain the current IT Network infrastructure:
- WAN
- LAN
- Wireless LAN
- VoIP / PSTN connectivity
- Perimeter security and remote access
- Load balancing
- Datacentre
- Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
- Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
- Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
- Work within project teams to help design, implement and operate IT projects.
- Mentor and support junior members within the team.
Main Activities and Responsibilities:
- Design and implementation of network-based IT solutions.
- Provisioning and management of Yodel's datacentres.
- Installation and maintenance of branch office infrastructure.
- Definition of project work, including documentation and reported of project status.
- Installation, upkeep and maintenance of network cabinets and cabling.
- Configuration changes on networking equipment working within existing change processes.
- Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
- Independent resolution or escalation of all faults, liaising with third parties where necessary.
- To answer and resolve any support requests escalated to third-line level.
- Ensuring backups of all networking equipment.
- Liaising with suppliers and partners in the definition of projects, costing and delivery.
- Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
- Inform technical stakeholders or project teams of any changes to systems or processes.
- Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
- Liaise with third party suppliers for solution implementation and ongoing support.
- Provide advice, support and technical expertise to own and other project teams and end users.
- Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals.
- Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
- Proactively transition work from other teams, including Solution Design, into the Network Team.
- Provide excellent customer service to internal and external customers, including timely, professional communication.
- Resolve any incidents and requests in line within agreed service-level limits.
- Be patient, polite and approachable in all interactions with customers.
Qualifications
- Takes a structured and effective approach to own work and demonstrates leadership potential.
- Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
- Shows a calm, disciplined and analytical approach to problem solving.
- Consistently produces work of a high standard.
- Consistently meets deadlines.
- Ensures that adequate documentation is produced, distributed and maintained.
- Identifies problems and escalates appropriately.
- Provides advice, guidance and assistance to less experienced colleagues as required.
- Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work.
- Capable of working with minimal supervision.
Techncal Experience:
GENERAL
- Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel.
- Experience in integrating of SaaS, PaaS and IaaS solutions into an on-premise datacentre.
- Experience with document management and control with Microsoft Sharepoint.
- Awareness of Microsoft/Amazon/Google cloud technologies.
WAN
- Extensive demonstrable knowledge of routing protocols OSPF/BGP/EIGRP/OMP.
- Experience of troubleshooting and operating a multi-VRF MPLS-based WAN.
- Experience of troubleshooting and operating a Fortinet SD-WAN.
- Experience of troubleshooting and operating a public-facing hosting platforms and associated protocols, e.g. HTTP.
- Experience of implementing SNAT, DNAT and Twice-NAT.
- Experience of different WAN connectivity (Leased Line, xDSL, EFM, FTTC, Fibre, Wireless & LTE.)
Datacentre
- Extensive experience of datacentre cabling types, standards and conventions including ability to implement and maintain, conforming to best practise and company standards.
- Experience of operating and troubleshooting Cisco Application Centre Infrastructure (ACI) and Nexus 9000 series switches.
- Experience of orchestration and automation tools, e.g. Ansible, Jenkins, and their uses in Network Management.
- Knowledge of common scripting languages, e.g. Python.
LAN
- Extensive experience of DHCP and DNS.
- Experience of implementing, troubleshooting and operating Cisco Catalyst, Meraki and Nexus switches.
- Demonstrable understanding of network practises, including design and topology.
- Understanding of 802.1x, Windows-based PKI and x.509 certificates.
- Understanding of LAN Connectivity (Cat5/6, Multi-mode OM1, 2 & 3 fibre, single mode fibre & wireless bridging.)
- Knowledge of APC UPS and ATS devices.
WLAN
- Experience of managing and troubleshooting Fortinet wireless access points.
- Experience of configuring and troubleshooting policies within Cisco Identity Services Engine.
- Demonstrable understanding of general EM radio and communications, e.g. frequency bands, WiFi channels, antenna types.
- Demonstrable knowledge of EAP-TLS.
VOIP
- Experience of troubleshooting and operating Cisco Unified Communications Manager and Cisco Unity Connection 12.5.
- Experience of configuring and operating PSTN breakout via SIP trunking.
- Experience of operating Audiocodes Mediant SBC (or similar) devices, e.g. SIP headers, debugging.
- Awareness of VMWare ESXi and vCenter.
- Awareness of Cisco UCS C Series hardware platform.
- Awareness of Microsoft Teams voice services.
Security and Remote Access
- Experience in implementation, configuration and troubleshooting of Cisco ASA, Cisco Firepower, Palo Alto and Fortinet firewalls.
- Extensive experience of IPsec site-to-site VPN.
- Extensive experience of Cisco AnyConnect SSL VPN.
- Knowledge and experience of security best practises, attack vectors and countermeasures.
Load Balancing
- Experience of configuring and troubleshooting F5 Big IP LTM Load balancers.
- Experience of load balancing setups, algorithms and session persistence.
Monitoring
- Knowledge of Nagios Core.
- Good arithmetic skills essential.
- Cisco CCNP or similar desirable.
- Cisco CCNA or CCNP Security desirable.
- Cisco CCNA or CCNP Collaboration (Voice) desirable.
Additional Information
Why Join InPost?
- The option to work from the office or 100% remotely
- Opportunity to work in a diverse, international and cross-functional environment, along with leading experts.
- Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development.
- Involvement in technology monitoring and choices
- Your impact will be visible instantly and you will be making a difference in our users lives
- Field based role with hybrid working available.
- Permanent office to be at Skyways House, Liverpool.
- Regular travel to sites across the UK as required or directed (up to two site visits per week)
- 40 working hours per week, Mon-Fri.
- Occasional out of hours working as required or directed.
- Paid, on-call on rota system.
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